*{box-sizing:border-box;margin:0;padding:0}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-color:#f8f9fa;direction:ltr;font-family:Heebo,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;text-align:left}body[dir=rtl]{direction:rtl;text-align:right}code{font-family:source-code-pro,Menlo,Monaco,Consolas,Courier New,monospace}.arabic-text{font-family:Arial,Tahoma,Segoe UI,sans-serif;unicode-bidi:embed}.hebrew-text,.rtl-text{font-family:Heebo,Arial,sans-serif;unicode-bidi:embed}.ltr-text{font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;unicode-bidi:embed}[dir=rtl]{direction:rtl;text-align:right}[dir=ltr]{direction:ltr}[dir=ltr],[dir=ltr] .form-group{text-align:left}[dir=rtl] .card{text-align:right}[dir=ltr] .card{text-align:left}[dir=ltr] .btn,[dir=rtl] .btn{text-align:center}[dir=rtl] .d-flex{flex-direction:row-reverse}[dir=ltr] .d-flex{flex-direction:row}[dir=rtl] .grid{direction:rtl}[dir=ltr] .grid{direction:ltr}[dir=rtl] .ml-auto{margin-left:0;margin-right:auto}[dir=rtl] .mr-auto{margin-left:auto;margin-right:0}[dir=rtl] .text-left{text-align:right}[dir=ltr] .text-left,[dir=rtl] .text-right{text-align:left}[dir=ltr] .text-right{text-align:right}.btn{border-radius:12px;box-shadow:0 2px 8px #0000001a;min-height:44px;overflow:hidden;position:relative;transition:all .3s cubic-bezier(.4,0,.2,1)}.btn-primary{border:1px solid #ffffff1a}.btn-primary:hover{background:linear-gradient(135deg,#5a6fd8,#6a4190);box-shadow:0 4px 16px #667eea4d}.btn-primary:active{box-shadow:0 2px 8px #667eea33;transform:translateY(0)}.btn-secondary{background:linear-gradient(135deg,#6c757d,#5a6268);border:1px solid #ffffff1a}.btn-secondary:hover{background:linear-gradient(135deg,#5a6268,#495057);box-shadow:0 4px 16px #6c757d4d}.btn-secondary:active{box-shadow:0 2px 8px #6c757d33;transform:translateY(0)}.btn-success{background-color:#28a745;color:#fff}.btn-success:hover{background-color:#1e7e34}.btn-outline{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffff0d;border:1px solid #fff3}.btn-outline:hover{background:#ffffff26;border-color:#ffffff4d;box-shadow:0 4px 16px #ffffff1a}.btn-outline:active{box-shadow:0 2px 8px #ffffff0d}.btn:focus{box-shadow:0 0 0 3px #667eea4d;outline:none}.btn-outline:focus{box-shadow:0 0 0 3px #ffffff4d}.btn:disabled,.btn:disabled:hover{box-shadow:0 2px 8px #0000001a}.btn:disabled:hover{transform:none}.form-control{padding:12px}.form-select{background-color:#fff;border:2px solid #e9ecef;border-radius:8px;cursor:pointer;font-size:16px;padding:12px;width:100%}.card{border-radius:12px;box-shadow:0 2px 10px #0000001a;margin-bottom:20px;padding:24px}.card-header{border-bottom:1px solid #e9ecef;margin-bottom:20px;padding-bottom:16px}.card-title{font-size:24px;font-weight:600;margin:0}.status-badge{border-radius:20px;font-size:12px;font-weight:500;padding:6px 12px;text-transform:uppercase}.status-open{background-color:#e3f2fd;color:#1976d2}.status-assigned{background-color:#fff3e0;color:#f57c00}.status-in-progress{background-color:#e8f5e8;color:#388e3c}.status-resolved{background-color:#f3e5f5;color:#7b1fa2}.status-closed{background-color:#f5f5f5;color:#616161}.priority-badge{border-radius:12px;font-size:10px;font-weight:500;padding:4px 8px;text-transform:uppercase}.priority-low{background-color:#e8f5e8;color:#388e3c}.priority-medium{background-color:#fff3e0;color:#f57c00}.priority-high{background-color:#ffebee;color:#d32f2f}.priority-urgent{background-color:#fce4ec;color:#c2185b}.loading{padding:40px}@media (max-width:768px){.card{padding:16px}.btn{font-size:14px;padding:10px 20px}}:root{--toastify-color-light:#fff;--toastify-color-dark:#121212;--toastify-color-info:#3498db;--toastify-color-success:#07bc0c;--toastify-color-warning:#f1c40f;--toastify-color-error:#e74c3c;--toastify-color-transparent:#ffffffb3;--toastify-icon-color-info:var(--toastify-color-info);--toastify-icon-color-success:var(--toastify-color-success);--toastify-icon-color-warning:var(--toastify-color-warning);--toastify-icon-color-error:var(--toastify-color-error);--toastify-toast-width:320px;--toastify-toast-background:#fff;--toastify-toast-min-height:64px;--toastify-toast-max-height:800px;--toastify-font-family:sans-serif;--toastify-z-index:9999;--toastify-text-color-light:#757575;--toastify-text-color-dark:#fff;--toastify-text-color-info:#fff;--toastify-text-color-success:#fff;--toastify-text-color-warning:#fff;--toastify-text-color-error:#fff;--toastify-spinner-color:#616161;--toastify-spinner-color-empty-area:#e0e0e0;--toastify-color-progress-light:linear-gradient(90deg,#4cd964,#5ac8fa,#007aff,#34aadc,#5856d6,#ff2d55);--toastify-color-progress-dark:#bb86fc;--toastify-color-progress-info:var(--toastify-color-info);--toastify-color-progress-success:var(--toastify-color-success);--toastify-color-progress-warning:var(--toastify-color-warning);--toastify-color-progress-error:var(--toastify-color-error)}.Toastify__toast-container{box-sizing:border-box;color:#fff;padding:4px;position:fixed;-webkit-transform:translateZ(9999);-webkit-transform:translateZ(var(--toastify-z-index));width:320px;width:var(--toastify-toast-width);z-index:9999;z-index:var(--toastify-z-index)}.Toastify__toast-container--top-left{left:1em;top:1em}.Toastify__toast-container--top-center{left:50%;top:1em;transform:translateX(-50%)}.Toastify__toast-container--top-right{right:1em;top:1em}.Toastify__toast-container--bottom-left{bottom:1em;left:1em}.Toastify__toast-container--bottom-center{bottom:1em;left:50%;transform:translateX(-50%)}.Toastify__toast-container--bottom-right{bottom:1em;right:1em}@media only screen and (max-width:480px){.Toastify__toast-container{left:0;margin:0;padding:0;width:100vw}.Toastify__toast-container--top-center,.Toastify__toast-container--top-left,.Toastify__toast-container--top-right{top:0;transform:translateX(0)}.Toastify__toast-container--bottom-center,.Toastify__toast-container--bottom-left,.Toastify__toast-container--bottom-right{bottom:0;transform:translateX(0)}.Toastify__toast-container--rtl{left:auto;right:0}}.Toastify__toast{border-radius:4px;box-shadow:0 1px 10px 0 #0000001a,0 2px 15px 0 #0000000d;box-sizing:border-box;cursor:default;direction:ltr;display:flex;font-family:sans-serif;font-family:var(--toastify-font-family);justify-content:space-between;margin-bottom:1rem;max-height:800px;max-height:var(--toastify-toast-max-height);min-height:64px;min-height:var(--toastify-toast-min-height);overflow:hidden;padding:8px;position:relative;z-index:0}.Toastify__toast--rtl{direction:rtl}.Toastify__toast--close-on-click{cursor:pointer}.Toastify__toast-body{align-items:center;display:flex;flex:1 1 auto;margin:auto 0;padding:6px}.Toastify__toast-body>div:last-child{flex:1 1;word-break:break-word}.Toastify__toast-icon{-webkit-margin-end:10px;display:flex;flex-shrink:0;margin-inline-end:10px;width:20px}.Toastify--animate{animation-duration:.7s;animation-fill-mode:both}.Toastify--animate-icon{animation-duration:.3s;animation-fill-mode:both}@media only screen and (max-width:480px){.Toastify__toast{border-radius:0;margin-bottom:0}}.Toastify__toast-theme--dark{background:#121212;background:var(--toastify-color-dark);color:#fff;color:var(--toastify-text-color-dark)}.Toastify__toast-theme--colored.Toastify__toast--default,.Toastify__toast-theme--light{background:#fff;background:var(--toastify-color-light);color:#757575;color:var(--toastify-text-color-light)}.Toastify__toast-theme--colored.Toastify__toast--info{background:#3498db;background:var(--toastify-color-info);color:#fff;color:var(--toastify-text-color-info)}.Toastify__toast-theme--colored.Toastify__toast--success{background:#07bc0c;background:var(--toastify-color-success);color:#fff;color:var(--toastify-text-color-success)}.Toastify__toast-theme--colored.Toastify__toast--warning{background:#f1c40f;background:var(--toastify-color-warning);color:#fff;color:var(--toastify-text-color-warning)}.Toastify__toast-theme--colored.Toastify__toast--error{background:#e74c3c;background:var(--toastify-color-error);color:#fff;color:var(--toastify-text-color-error)}.Toastify__progress-bar-theme--light{background:linear-gradient(90deg,#4cd964,#5ac8fa,#007aff,#34aadc,#5856d6,#ff2d55);background:var(--toastify-color-progress-light)}.Toastify__progress-bar-theme--dark{background:#bb86fc;background:var(--toastify-color-progress-dark)}.Toastify__progress-bar--info{background:#3498db;background:var(--toastify-color-progress-info)}.Toastify__progress-bar--success{background:#07bc0c;background:var(--toastify-color-progress-success)}.Toastify__progress-bar--warning{background:#f1c40f;background:var(--toastify-color-progress-warning)}.Toastify__progress-bar--error{background:#e74c3c;background:var(--toastify-color-progress-error)}.Toastify__progress-bar-theme--colored.Toastify__progress-bar--error,.Toastify__progress-bar-theme--colored.Toastify__progress-bar--info,.Toastify__progress-bar-theme--colored.Toastify__progress-bar--success,.Toastify__progress-bar-theme--colored.Toastify__progress-bar--warning{background:#ffffffb3;background:var(--toastify-color-transparent)}.Toastify__close-button{align-self:flex-start;background:#0000;border:none;color:#fff;cursor:pointer;opacity:.7;outline:none;padding:0;transition:.3s ease}.Toastify__close-button--light{color:#000;opacity:.3}.Toastify__close-button>svg{fill:currentColor;height:16px;width:14px}.Toastify__close-button:focus,.Toastify__close-button:hover{opacity:1}@keyframes Toastify__trackProgress{0%{transform:scaleX(1)}to{transform:scaleX(0)}}.Toastify__progress-bar{bottom:0;height:5px;left:0;opacity:.7;position:absolute;transform-origin:left;width:100%;z-index:9999;z-index:var(--toastify-z-index)}.Toastify__progress-bar--animated{animation:Toastify__trackProgress linear 1 forwards}.Toastify__progress-bar--controlled{transition:transform .2s}.Toastify__progress-bar--rtl{left:auto;right:0;transform-origin:right}.Toastify__spinner{animation:Toastify__spin .65s linear infinite;border:2px solid #e0e0e0;border-color:var(--toastify-spinner-color-empty-area);border-radius:100%;border-right-color:#616161;border-right-color:var(--toastify-spinner-color);box-sizing:border-box;height:20px;width:20px}@keyframes Toastify__bounceInRight{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(3000px,0,0)}60%{opacity:1;transform:translate3d(-25px,0,0)}75%{transform:translate3d(10px,0,0)}90%{transform:translate3d(-5px,0,0)}to{transform:none}}@keyframes Toastify__bounceOutRight{20%{opacity:1;transform:translate3d(-20px,0,0)}to{opacity:0;transform:translate3d(2000px,0,0)}}@keyframes Toastify__bounceInLeft{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(-3000px,0,0)}60%{opacity:1;transform:translate3d(25px,0,0)}75%{transform:translate3d(-10px,0,0)}90%{transform:translate3d(5px,0,0)}to{transform:none}}@keyframes Toastify__bounceOutLeft{20%{opacity:1;transform:translate3d(20px,0,0)}to{opacity:0;transform:translate3d(-2000px,0,0)}}@keyframes Toastify__bounceInUp{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(0,3000px,0)}60%{opacity:1;transform:translate3d(0,-20px,0)}75%{transform:translate3d(0,10px,0)}90%{transform:translate3d(0,-5px,0)}to{transform:translateZ(0)}}@keyframes Toastify__bounceOutUp{20%{transform:translate3d(0,-10px,0)}40%,45%{opacity:1;transform:translate3d(0,20px,0)}to{opacity:0;transform:translate3d(0,-2000px,0)}}@keyframes Toastify__bounceInDown{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(0,-3000px,0)}60%{opacity:1;transform:translate3d(0,25px,0)}75%{transform:translate3d(0,-10px,0)}90%{transform:translate3d(0,5px,0)}to{transform:none}}@keyframes Toastify__bounceOutDown{20%{transform:translate3d(0,10px,0)}40%,45%{opacity:1;transform:translate3d(0,-20px,0)}to{opacity:0;transform:translate3d(0,2000px,0)}}.Toastify__bounce-enter--bottom-left,.Toastify__bounce-enter--top-left{animation-name:Toastify__bounceInLeft}.Toastify__bounce-enter--bottom-right,.Toastify__bounce-enter--top-right{animation-name:Toastify__bounceInRight}.Toastify__bounce-enter--top-center{animation-name:Toastify__bounceInDown}.Toastify__bounce-enter--bottom-center{animation-name:Toastify__bounceInUp}.Toastify__bounce-exit--bottom-left,.Toastify__bounce-exit--top-left{animation-name:Toastify__bounceOutLeft}.Toastify__bounce-exit--bottom-right,.Toastify__bounce-exit--top-right{animation-name:Toastify__bounceOutRight}.Toastify__bounce-exit--top-center{animation-name:Toastify__bounceOutUp}.Toastify__bounce-exit--bottom-center{animation-name:Toastify__bounceOutDown}@keyframes Toastify__zoomIn{0%{opacity:0;transform:scale3d(.3,.3,.3)}50%{opacity:1}}@keyframes Toastify__zoomOut{0%{opacity:1}50%{opacity:0;transform:scale3d(.3,.3,.3)}to{opacity:0}}.Toastify__zoom-enter{animation-name:Toastify__zoomIn}.Toastify__zoom-exit{animation-name:Toastify__zoomOut}@keyframes Toastify__flipIn{0%{animation-timing-function:ease-in;opacity:0;transform:perspective(400px) rotateX(90deg)}40%{animation-timing-function:ease-in;transform:perspective(400px) rotateX(-20deg)}60%{opacity:1;transform:perspective(400px) rotateX(10deg)}80%{transform:perspective(400px) rotateX(-5deg)}to{transform:perspective(400px)}}@keyframes Toastify__flipOut{0%{transform:perspective(400px)}30%{opacity:1;transform:perspective(400px) rotateX(-20deg)}to{opacity:0;transform:perspective(400px) rotateX(90deg)}}.Toastify__flip-enter{animation-name:Toastify__flipIn}.Toastify__flip-exit{animation-name:Toastify__flipOut}@keyframes Toastify__slideInRight{0%{transform:translate3d(110%,0,0);visibility:visible}to{transform:translateZ(0)}}@keyframes Toastify__slideInLeft{0%{transform:translate3d(-110%,0,0);visibility:visible}to{transform:translateZ(0)}}@keyframes Toastify__slideInUp{0%{transform:translate3d(0,110%,0);visibility:visible}to{transform:translateZ(0)}}@keyframes Toastify__slideInDown{0%{transform:translate3d(0,-110%,0);visibility:visible}to{transform:translateZ(0)}}@keyframes Toastify__slideOutRight{0%{transform:translateZ(0)}to{transform:translate3d(110%,0,0);visibility:hidden}}@keyframes Toastify__slideOutLeft{0%{transform:translateZ(0)}to{transform:translate3d(-110%,0,0);visibility:hidden}}@keyframes Toastify__slideOutDown{0%{transform:translateZ(0)}to{transform:translate3d(0,500px,0);visibility:hidden}}@keyframes Toastify__slideOutUp{0%{transform:translateZ(0)}to{transform:translate3d(0,-500px,0);visibility:hidden}}.Toastify__slide-enter--bottom-left,.Toastify__slide-enter--top-left{animation-name:Toastify__slideInLeft}.Toastify__slide-enter--bottom-right,.Toastify__slide-enter--top-right{animation-name:Toastify__slideInRight}.Toastify__slide-enter--top-center{animation-name:Toastify__slideInDown}.Toastify__slide-enter--bottom-center{animation-name:Toastify__slideInUp}.Toastify__slide-exit--bottom-left,.Toastify__slide-exit--top-left{animation-name:Toastify__slideOutLeft}.Toastify__slide-exit--bottom-right,.Toastify__slide-exit--top-right{animation-name:Toastify__slideOutRight}.Toastify__slide-exit--top-center{animation-name:Toastify__slideOutUp}.Toastify__slide-exit--bottom-center{animation-name:Toastify__slideOutDown}@keyframes Toastify__spin{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}.language-selector{align-items:center;display:flex;margin-left:1rem}.language-select{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffff0d;border:1px solid #fff3;border-radius:12px;box-shadow:0 2px 8px #0000001a;color:#fff;cursor:pointer;font-size:.9rem;font-weight:600;min-width:140px;padding:.75rem 1rem;transition:all .3s cubic-bezier(.4,0,.2,1)}.language-select:focus{border-color:#fff6;box-shadow:0 0 0 3px #fff3;outline:none;transform:translateY(-1px)}.language-select:hover{background:#ffffff1a;border-color:#ffffff4d;box-shadow:0 4px 16px #00000026;transform:translateY(-1px)}.language-select option{background:#2c3e50;color:#fff;padding:.5rem}[dir=rtl] .language-selector{margin-left:0;margin-right:1rem}@media (max-width:768px){.language-selector{justify-content:center;margin-left:0;width:100%}.language-select{font-size:.9rem;max-width:200px;min-width:120px;padding:.75rem 1rem;width:100%}}@media (max-width:480px){.language-selector{margin-left:0}.language-select{font-size:.85rem;min-width:100px;padding:.6rem .8rem}}.header{background:linear-gradient(135deg,#667eea,#764ba2);box-shadow:0 4px 20px #00000026;color:#fff;padding:1rem 0;position:relative;z-index:100}.header-container{align-items:center;display:flex;gap:2rem;justify-content:space-between;margin:0 auto;max-width:1400px;padding:0 2rem}.header-left{flex-shrink:0}.logo-link{color:#fff;display:flex;flex-direction:column;text-decoration:none}.logo-title{font-size:1.8rem;font-weight:800;margin:0}.logo-subtitle{font-size:.8rem;opacity:.85}.desktop-nav{display:flex;flex:1 1;justify-content:center}.nav-links{background:#ffffff1a;border-radius:16px;padding:.5rem}.nav-link,.nav-links{align-items:center;display:flex;gap:.5rem}.nav-link{border-radius:12px;color:#fff;font-size:.9rem;font-weight:600;padding:.75rem 1rem;text-decoration:none;transition:background .2s}.nav-link:hover{background:#ffffff26}.nav-icon{font-size:1.1rem}.desktop-user{flex-shrink:0;gap:1rem}.desktop-user,.user-menu{align-items:center;display:flex}.user-menu{gap:.75rem}.user-name{font-size:.9rem;font-weight:600}.btn{font-size:.85rem;gap:.5rem;padding:.5rem 1rem}.btn-primary{background:#fff;color:#667eea}.btn-outline{border:1px solid #ffffff80;color:#fff}.btn-secondary{background:#fff3}.mobile-quick-actions{align-items:center;display:none;gap:.5rem}.mobile-action-btn{border-radius:10px;font-size:1.2rem;text-decoration:none}.hamburger-btn,.mobile-action-btn{align-items:center;background:#fff3;color:#fff;display:flex;height:44px;justify-content:center;width:44px}.hamburger-btn{border:none;border-radius:10px;cursor:pointer;font-size:1.5rem}.mobile-menu-container{bottom:0;display:flex;justify-content:flex-end;left:0;position:fixed;right:0;top:0;z-index:9999}[dir=rtl] .mobile-menu-container{justify-content:flex-start}.mobile-menu{background:linear-gradient(180deg,#667eea,#764ba2);box-shadow:-5px 0 30px #0000004d;display:flex;flex-direction:column;height:100%;max-width:85vw;overflow-y:auto;padding:1.5rem;width:300px}[dir=rtl] .mobile-menu{box-shadow:5px 0 30px #0000004d}.close-menu-btn{align-items:center;align-self:flex-end;background:#fff3;border:none;border-radius:10px;color:#fff;cursor:pointer;display:flex;font-size:1.5rem;height:44px;justify-content:center;margin-bottom:1.5rem;width:44px}[dir=rtl] .close-menu-btn{align-self:flex-start}.mobile-menu-links{display:flex;flex:1 1;flex-direction:column;gap:.5rem}.mobile-menu-link{background:#ffffff1a;border-radius:12px;color:#fff;display:block;font-size:1.1rem;font-weight:600;padding:1rem 1.25rem;text-decoration:none;transition:background .2s}.mobile-menu-link:active,.mobile-menu-link:hover{background:#fff3}.mobile-menu-footer{border-top:1px solid #fff3;display:flex;flex-direction:column;gap:1rem;margin-top:2rem;padding-top:1.5rem}.mobile-user-info{align-items:center;background:#ffffff1a;border-radius:12px;display:flex;flex-direction:column;font-weight:600;gap:.5rem;padding:1rem}.user-role-badge{background:#fff3;border-radius:20px;font-size:.75rem;padding:.25rem .75rem;text-transform:uppercase}.mobile-logout-btn{background:#ffffff26;border:none;color:#fff;cursor:pointer;font-size:1rem;font-weight:600}.mobile-login-link,.mobile-logout-btn{border-radius:12px;padding:1rem;text-align:center;width:100%}.mobile-login-link{background:#fff;color:#667eea;display:block;font-size:1.1rem;font-weight:700;text-decoration:none}@media (max-width:900px){.header-container{padding:0 1rem}.desktop-nav,.desktop-user{display:none}.mobile-quick-actions{display:flex}}@media (max-width:480px){.header{padding:.75rem 0}.mobile-menu{max-width:100%;width:100%}.logo-title{font-size:1.4rem}.logo-subtitle{font-size:.7rem}}.home-container{min-height:100vh}.hero-section{background:linear-gradient(135deg,#1e3a8a,#3b82f6 50%,#60a5fa);color:#fff;padding:4rem 0;text-align:center}.hero-content{margin:0;padding:0 2rem;position:relative;width:100%}.hero-title-section{grid-gap:2rem;align-items:center;display:grid;gap:2rem;grid-template-columns:auto 1fr auto;margin-bottom:2rem;position:relative;width:100%}.hero-title{font-size:3rem;font-weight:700;grid-column:2;justify-self:center;margin:0;text-align:center;text-shadow:2px 2px 4px #0000004d}.hero-logo{background:#0000;border:4px solid #ffffff4d;border-radius:50%;filter:drop-shadow(0 4px 8px rgba(0,0,0,.3));flex-shrink:0;height:160px;object-fit:cover;padding:0;transition:transform .3s ease,box-shadow .3s ease;width:160px}.hero-logo-wide{border-radius:12px;height:220px;object-fit:contain;padding:20px;width:400px}.hero-logo:hover{box-shadow:0 6px 12px #0006;transform:scale(1.1)}.hero-logo-left{grid-column:1;justify-self:start}.hero-logo-right{grid-column:3;justify-self:end}.hero-subtitle{font-size:1.3rem;line-height:1.6;margin-bottom:2rem;opacity:.9}.hero-actions{display:flex;flex-wrap:wrap;gap:1rem;justify-content:center}.btn-large{border-radius:50px;font-size:1.2rem;font-weight:600;padding:15px 30px;text-decoration:none;transition:all .3s ease}.btn-large:hover{box-shadow:0 8px 25px #0003;transform:translateY(-2px)}.categories-section{background:#f8f9fa;padding:4rem 0}.container{margin:0}.section-title{font-size:2.5rem;text-align:center}.section-description{color:#666;font-size:1.2rem;margin-bottom:3rem;text-align:center}.categories-grid{grid-gap:2rem;display:grid;gap:2rem;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));margin-top:3rem}.category-card{background:#fff;border:1px solid #e9ecef;border-radius:16px;box-shadow:0 4px 20px #0000001a;padding:2rem;text-align:center;transition:all .3s ease}.category-card:hover{box-shadow:0 8px 30px #00000026;transform:translateY(-5px)}.category-icon{color:#fff;font-size:2.5rem;height:80px;margin:0 auto 1.5rem;width:80px}.category-title{color:#333;font-size:1.5rem;font-weight:600;margin-bottom:1rem}.category-description{color:#666;line-height:1.6;margin-bottom:1.5rem}.category-link{background:#007bff;border-radius:25px;color:#fff;display:inline-block;font-weight:500;padding:12px 24px;text-decoration:none;transition:all .3s ease}.category-link:hover{background:#0056b3;transform:translateY(-2px)}.features-section{background:#fff;padding:4rem 0}.features-grid{grid-gap:2rem;display:grid;gap:2rem;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));margin-top:3rem}.feature-card{padding:2rem 1rem;text-align:center}.feature-icon{font-size:3rem;margin-bottom:1rem}.feature-title{color:#333;font-size:1.3rem;font-weight:600;margin-bottom:1rem}.feature-description{color:#666;line-height:1.6}.stats-section{background:linear-gradient(135deg,#1e3a8a,#3b82f6 50%,#60a5fa);color:#fff;padding:3rem 0}.stats-grid{grid-gap:2rem;gap:2rem;text-align:center}.stat-item{padding:1rem}.stat-number{font-size:3rem;margin-bottom:.5rem;text-shadow:2px 2px 4px #0000004d}.stat-label{font-size:1.1rem;opacity:.9}@media (max-width:768px){.container,.hero-content{padding:0 1rem}.hero-title{font-size:2rem}.hero-title-section{gap:1rem}.hero-logo{height:100px;width:100px}.hero-logo-wide{height:160px;width:280px}.hero-subtitle{font-size:1.1rem}.hero-actions{align-items:center;flex-direction:column}.btn-large{max-width:300px;width:100%}.section-title{font-size:2rem}.categories-grid,.features-grid{grid-template-columns:1fr}.stats-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:480px){.container,.hero-content{padding:0 1rem}.hero-section{padding:2rem 0}.hero-title-section{flex-direction:column;gap:1rem}.hero-title{font-size:1.8rem;order:2}.hero-logo-left{order:1}.hero-logo-right{order:3}.hero-logo{height:90px;width:90px}.hero-logo-wide{height:120px;width:200px}.categories-section,.features-section{padding:2rem 0}.category-card{padding:1.5rem}.stats-grid{grid-template-columns:1fr}}.ticket-form-container{align-items:center;background:linear-gradient(135deg,#f8f9fa,#e9ecef);display:flex;justify-content:center;min-height:100vh;padding:2rem 0}[dir=rtl] .ticket-form-container{direction:rtl;text-align:right}[dir=ltr] .ticket-form-container{direction:ltr;text-align:left}.container{margin:0 auto;max-width:800px;padding:0 2rem;width:100%}.card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff;border:1px solid #fff3;border-radius:20px;box-shadow:0 8px 32px #00000014;overflow:hidden;padding:2.5rem;position:relative;transition:all .3s ease}.card:before{background:linear-gradient(90deg,#667eea,#764ba2);content:"";height:4px;left:0;position:absolute;right:0;top:0}.card:hover{box-shadow:0 12px 40px #0000001f;transform:translateY(-2px)}.card-header{margin-bottom:2rem}.card-title{-webkit-text-fill-color:#0000;background:linear-gradient(135deg,#333,#555);-webkit-background-clip:text;background-clip:text;color:#333;font-size:2rem;font-weight:700;margin-bottom:1rem;text-align:start}.form-description{color:#666;font-size:1.1rem;margin-top:.5rem}.selected-category{background:#f8f9fa;border:2px solid #e9ecef;border-radius:8px;margin-top:1.5rem;padding:1rem}.category-display{align-items:center;display:flex;gap:1rem}[dir=rtl] .category-display{flex-direction:row-reverse;text-align:right}[dir=ltr] .category-display{flex-direction:row;text-align:left}.category-icon{align-items:center;background:#fff;border-radius:50%;box-shadow:0 2px 8px #0000001a;display:flex;font-size:2rem;height:50px;justify-content:center;width:50px}.category-info{display:flex;flex-direction:column;gap:.25rem}.category-label{font-size:1.2rem}.category-hebrew{font-size:1rem}.ticket-form{display:flex;flex-direction:column;gap:1.5rem}.form-group{gap:.5rem}.form-label{text-align:start}[dir=rtl] .form-control{direction:rtl;text-align:end}[dir=ltr] .form-control{direction:ltr;text-align:start}.category-buttons{grid-gap:1rem;display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));margin-top:.5rem}.category-button{background:#fff;border:2px solid #e9ecef;border-radius:12px;cursor:pointer;padding:1rem;position:relative;transition:all .3s ease}.category-button:hover{border-color:#007bff;box-shadow:0 4px 12px #007bff26}.category-button input[type=radio]{cursor:pointer;height:100%;margin:0;opacity:0;position:absolute;width:100%}.category-button input[type=radio]:checked+.category-content{color:#007bff}.category-button input[type=radio]:checked{background-color:#f8f9ff;border-color:#007bff}.category-content{align-items:center;display:flex;flex-direction:column;gap:.5rem;text-align:center}.category-label{color:#333;font-size:1.1rem;font-weight:600}.category-hebrew{color:#666;font-size:.9rem;font-weight:500}.submitter-section{background:#f8f9fa;border:1px solid #e9ecef;border-radius:12px;padding:1.5rem}.section-title{border-bottom:2px solid #007bff;margin-bottom:1rem;padding-bottom:.5rem}.form-actions{justify-content:center;margin-top:2rem;padding-top:1.5rem}[dir=rtl] .form-actions{flex-direction:row-reverse}[dir=ltr] .form-actions{flex-direction:row}.form-actions .btn{font-size:1.1rem;min-width:150px;padding:12px 24px}.arabic-text{font-family:Arial,Tahoma,sans-serif}.arabic-text input,.arabic-text select,.arabic-text textarea{direction:rtl;text-align:right}@media (max-width:768px){.ticket-form-container{padding:1rem 0}.container{padding:0 15px}.category-buttons,.form-row{grid-template-columns:1fr}.form-actions{align-items:center;flex-direction:column}.form-actions .btn{max-width:300px;width:100%}}.credentials-modal-overlay{align-items:center;background:#00000080;bottom:0;display:flex;justify-content:center;left:0;padding:20px;position:fixed;right:0;top:0;z-index:1000}.credentials-modal{background:#fff;border-radius:12px;box-shadow:0 10px 30px #0000004d;max-height:90vh;max-width:500px;overflow:hidden;width:100%}.credentials-header{align-items:center;background:#f8f9fa;border-bottom:1px solid #e0e0e0;display:flex;justify-content:space-between;padding:20px}.credentials-header h3{color:#333;font-size:20px;font-weight:600;margin:0}.close-btn{background:none;border-radius:50%;color:#666;font-size:24px;height:30px;transition:background-color .2s;width:30px}.close-btn:hover{background-color:#e0e0e0}.credentials-content{padding:20px}.credentials-info{background:#e3f2fd;border-left:4px solid #2196f3;border-radius:8px;margin-bottom:20px;padding:15px}.info-text{color:#1976d2;line-height:1.4}.credentials-details{margin-bottom:25px}.credential-item{margin-bottom:20px}.credential-label{color:#333;display:block;font-size:14px;font-weight:600;margin-bottom:8px}.credential-value{align-items:center;background:#f8f9fa;border:1px solid #e0e0e0;border-radius:6px;display:flex;gap:10px;padding:12px}.credential-value code{background:none;border:none;color:#333;flex:1 1;font-family:Courier New,monospace;font-size:14px;padding:0}.copy-btn{background:#007bff;border:none;border-radius:4px;color:#fff;cursor:pointer;font-size:12px;padding:6px 12px;transition:background-color .2s}.copy-btn:hover{background:#0056b3}.credentials-actions{display:flex;gap:10px;justify-content:flex-end}.credentials-actions .btn{border:none;border-radius:6px;cursor:pointer;font-size:14px;font-weight:600;padding:10px 20px;transition:all .3s ease}.btn-primary{background:#007bff}.btn-primary:hover{background:#0056b3}@media (max-width:768px){.credentials-modal{max-width:95%}.credentials-modal-overlay{padding:10px}.credentials-actions{flex-direction:column}.credentials-actions .btn{width:100%}}@media (max-width:480px){.card,.submitter-section{padding:1rem}}.guest-info-banner{align-items:center;background:linear-gradient(135deg,#d4edda,#c3e6cb);border:1px solid #28a745;border-radius:12px;display:flex;gap:1rem;margin-bottom:1.5rem;padding:1.25rem}.guest-info-icon{flex-shrink:0;font-size:2rem}.guest-info-content h4{color:#155724;font-size:1.1rem;font-weight:600;margin:0 0 .5rem}.guest-info-content p{color:#155724;font-size:.95rem;margin:0}[dir=rtl] .guest-info-banner{flex-direction:row-reverse;text-align:right}[dir=ltr] .guest-info-banner{flex-direction:row;text-align:left}.login-container{align-items:center;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;justify-content:center;min-height:100vh;padding:20px}.login-card{background:#fff;border-radius:16px;box-shadow:0 20px 40px #0003;max-width:420px;padding:40px;text-align:center;width:100%}.login-header{margin-bottom:30px}.login-icon{font-size:3rem;margin-bottom:1rem}.login-title{color:#333;font-size:1.8rem;font-weight:700;margin:0 0 10px}.login-subtitle{color:#666;font-size:1rem;line-height:1.5;margin:0}.login-info{background:linear-gradient(135deg,#e8f4fd,#f0e6ff);border-left:4px solid #667eea;border-radius:10px;margin-top:20px;padding:15px}[dir=rtl] .login-info{border-left:none;border-right:4px solid #667eea}.info-text{color:#5a4fb8;font-size:14px;font-weight:500;line-height:1.5;margin:0}.warning-text{color:#f57c00;font-size:13px;font-weight:600;line-height:1.4;margin:10px 0 0}.login-form{margin-bottom:25px}.form-group{text-align:left}.form-label{font-size:14px}.form-control{box-sizing:border-box;font-size:16px}.form-control:focus{box-shadow:0 0 0 4px #667eea26}.login-btn{border-radius:10px;font-size:16px;font-weight:600;padding:14px;transition:all .3s ease;width:100%}.login-btn:disabled{cursor:not-allowed;opacity:.6}.login-help{background:#f8f9fa;border-left:4px solid #667eea;border-radius:10px;margin-bottom:20px;padding:15px}[dir=rtl] .login-help{border-left:none;border-right:4px solid #667eea}.help-text{color:#666;font-size:14px;line-height:1.5;margin:0}.login-footer{border-top:1px solid #e0e0e0;display:flex;flex-direction:column;gap:15px;padding-top:20px}.btn{font-size:14px}.btn-primary:hover:not(:disabled){box-shadow:0 6px 20px #667eea66}.btn-secondary{background:#6c757d}.btn-secondary:hover{background:#545b62;transform:translateY(-1px)}.staff-login-section{align-items:center;border-top:1px dashed #e0e0e0;display:flex;gap:8px;justify-content:center;margin-top:10px;padding-top:15px}.staff-login-text{color:#888;font-size:14px}.staff-login-link{background:#667eea1a;border-radius:6px;color:#667eea;font-size:14px;font-weight:600;padding:6px 12px;text-decoration:none;transition:all .3s ease}.staff-login-link:hover{background:#667eea33;color:#5a4fb8}@media (max-width:480px){.login-container{padding:10px}.login-card{padding:30px 20px}.login-title{font-size:1.5rem}.login-subtitle{font-size:14px}.login-icon{font-size:2.5rem}.staff-login-section{flex-direction:column;gap:10px}}.login-btn:disabled{animation:pulse 1.5s infinite}.error-message{text-align:left}[dir=rtl] .error-message{text-align:right}.staff-login-container{align-items:center;background:linear-gradient(135deg,#1a1a2e,#16213e 50%,#0f3460);display:flex;justify-content:center;min-height:100vh;padding:2rem}.staff-login-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fffffff2;border-radius:16px;box-shadow:0 25px 50px #0000004d;max-width:420px;padding:3rem;width:100%}.staff-login-header{margin-bottom:2rem;text-align:center}.staff-icon{font-size:3rem;margin-bottom:1rem}.staff-login-title{color:#1a1a2e;font-size:1.8rem;font-weight:700;margin-bottom:.5rem}.staff-login-subtitle{color:#666;font-size:.95rem;line-height:1.5}.staff-login-form{display:flex;flex-direction:column;gap:1.5rem}.form-control{background:#fafafa;border:2px solid #e0e0e0;border-radius:10px;padding:14px 16px}.form-control:focus{background:#fff;border-color:#0f3460;box-shadow:0 0 0 4px #0f34601a}.form-control::placeholder{color:#999}.error-message{font-size:.85rem}.btn{border-radius:10px;padding:14px 24px}.btn-primary{background:linear-gradient(135deg,#0f3460,#16213e)}.btn-primary:hover:not(:disabled){box-shadow:0 6px 20px #0f346066}.btn-primary:disabled{cursor:not-allowed;opacity:.6;transform:none}.btn-full{margin-top:.5rem;width:100%}.staff-login-footer{border-top:1px solid #e9ecef;margin-top:2rem;padding-top:1.5rem;text-align:center}.back-to-guest-link{color:#0f3460;font-size:.95rem;font-weight:500;text-decoration:none;transition:color .3s ease}.back-to-guest-link:hover{color:#16213e;text-decoration:underline}[dir=rtl] .back-to-guest-link{direction:rtl}[dir=rtl] .form-group{text-align:right}@media (max-width:480px){.staff-login-container{padding:1rem}.staff-login-card{padding:2rem 1.5rem}.staff-login-title{font-size:1.5rem}.staff-icon{font-size:2.5rem}}.btn-primary:disabled{animation:pulse 1.5s infinite}.modal-overlay{padding:20px}.modal-content{box-shadow:0 20px 40px #0003;max-width:600px}.modal-title{color:#333;font-size:1.5rem}.ticket-info{background:#f8f9fa;border-radius:8px;margin-bottom:2rem;padding:1.5rem}.ticket-info-title{color:#333;font-size:1.2rem;font-weight:600;margin-bottom:1rem}.ticket-details{display:flex;flex-direction:column;gap:.75rem}.detail-row{border-bottom:1px solid #e9ecef;padding:.5rem 0}.detail-label,.detail-value{font-size:.95rem}.detail-value{font-weight:600;text-align:left}.detail-value.highlight{background:#e0e7ff;border-radius:4px;color:#667eea;padding:.25rem .5rem}.detail-row.current-assignee{background:#fff3cd;border:1px solid #ffc107;border-radius:6px;margin-top:.5rem;padding:.75rem}.assignment-form{display:flex;flex-direction:column;gap:1.5rem}.form-actions .btn{min-width:120px}@media (max-width:768px){.modal-overlay{padding:10px}.modal-content{max-height:95vh}.modal-body,.modal-header,.ticket-info{padding:1rem}.detail-row{align-items:flex-start;flex-direction:column;gap:.25rem}.detail-value{text-align:right}.form-actions{flex-direction:column}.form-actions .btn{width:100%}}.dashboard-container{background:#f8f9fa;min-height:100vh;padding:2rem 0}[dir=rtl] .dashboard-container{direction:rtl;text-align:right}[dir=ltr] .dashboard-container{direction:ltr;text-align:left}.dashboard-header{margin-bottom:3rem;padding:0 20px;text-align:center}.dashboard-title{color:#333;font-size:2.5rem;font-weight:700;margin-bottom:.5rem}.dashboard-subtitle{color:#666;font-size:1.2rem}.search-section{margin:0 auto 2rem;max-width:600px;padding:0 20px}.search-box{align-items:center;background:#fff;border:2px solid #0000;border-radius:50px;box-shadow:0 4px 15px #0000001a;display:flex;padding:.75rem 1.5rem;transition:all .3s ease}.search-box:focus-within{border-color:#667eea;box-shadow:0 4px 20px #667eea40}.search-icon{font-size:1.2rem;margin-right:.75rem;opacity:.6}[dir=rtl] .search-icon{margin-left:.75rem;margin-right:0}.search-input{background:#0000;border:none;color:#333;flex:1 1;outline:none}.search-input::placeholder{color:#999}.search-clear{align-items:center;background:#e9ecef;border:none;border-radius:50%;color:#666;cursor:pointer;display:flex;font-size:.9rem;height:28px;justify-content:center;transition:all .2s ease;width:28px}.search-clear:hover{background:#dc3545;color:#fff}.search-results-count{color:#667eea;font-size:.9rem;font-weight:500;margin-top:.75rem;text-align:center}.stats-grid{grid-gap:1.5rem;display:grid;gap:1.5rem;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));margin-bottom:3rem;margin-left:auto;margin-right:auto;max-width:1200px;padding:0 20px}[dir=rtl] .stats-grid{direction:rtl}[dir=ltr] .stats-grid{direction:ltr}.stat-card{align-items:center;background:#fff;border-radius:12px;box-shadow:0 2px 10px #0000001a;display:flex;gap:1rem;padding:1.5rem;transition:transform .3s ease}[dir=rtl] .stat-card{flex-direction:row-reverse;text-align:right}[dir=ltr] .stat-card{flex-direction:row;text-align:left}.stat-card:hover{transform:translateY(-2px)}.stat-icon{align-items:center;background:linear-gradient(135deg,#667eea,#764ba2);border-radius:12px;color:#fff;display:flex;font-size:2.5rem;height:60px;justify-content:center;width:60px}.stat-content{flex:1 1}.stat-number{color:#333;font-size:2rem;margin-bottom:.25rem}.stat-label{font-size:.9rem}.filter-tabs{display:flex;gap:.5rem;margin-bottom:2rem;margin-left:auto;margin-right:auto;max-width:1200px;overflow-x:auto;padding:0 20px}.filter-tab{align-items:center;background:#fff;border:2px solid #e9ecef;border-radius:25px;cursor:pointer;display:flex;font-weight:500;gap:.5rem;padding:12px 20px;transition:all .3s ease;white-space:nowrap}.filter-tab:hover{background:#f8f9ff;border-color:#007bff}.filter-tab.active{background:#007bff;border-color:#007bff;color:#fff}.tab-count{background:#0000001a;border-radius:12px;color:inherit;font-size:.8rem;font-weight:600;padding:2px 8px}.filter-tab.active .tab-count{background:#fff3}.category-filter-section{margin:0 auto 2rem;max-width:1200px;padding:0 20px}.filter-label{color:#666;font-size:.95rem;font-weight:500;margin:0 0 .75rem}.category-filter-tabs{display:flex;flex-wrap:wrap;gap:.5rem}.category-tab{align-items:center;background:#fff;border:2px solid #e9ecef;border-radius:20px;cursor:pointer;display:flex;font-size:.9rem;font-weight:500;gap:.5rem;padding:8px 16px;transition:all .3s ease}.category-tab:hover{background:#f8f9ff;border-color:#667eea}.category-tab.active{background:linear-gradient(135deg,#667eea,#764ba2);border-color:#0000;color:#fff}.category-icon{font-size:1.1rem}.category-count{background:#0000001a;border-radius:10px;font-size:.75rem;font-weight:600;padding:2px 8px}.category-tab.active .category-count{background:#ffffff40}[dir=rtl] .category-filter-tabs{flex-direction:row-reverse}.tickets-section{margin:0 auto;max-width:1200px;padding:0 20px}.tickets-header{margin-bottom:2rem}.section-title{font-size:1.8rem}.tickets-grid{grid-gap:1.5rem;display:grid;gap:1.5rem;grid-template-columns:repeat(auto-fill,minmax(350px,1fr))}.tickets-list{gap:1rem}.ticket-list-item{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;padding:1.5rem;transition:transform .2s ease,box-shadow .2s ease}.ticket-list-item:hover{box-shadow:0 4px 12px #00000026;transform:translateY(-2px)}.ticket-item-header{align-items:flex-start;display:flex;gap:1rem;justify-content:space-between;margin-bottom:1rem}.ticket-item-title{display:flex;flex:1 1;flex-direction:column;gap:.5rem}.ticket-number{color:#666}.ticket-item-subject{color:#333;font-size:1.2rem;font-weight:600;margin:0}.ticket-item-status{border-radius:20px;font-size:.85rem;font-weight:600;min-width:-webkit-fit-content;min-width:fit-content;padding:.5rem 1rem;white-space:nowrap}.ticket-status-container{align-items:center;display:flex}.ticket-status-select{-webkit-appearance:none;appearance:none;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='%23fff'%3E%3Cpath d='m7 10 5 5 5-5z'/%3E%3C/svg%3E");background-position:right .5rem center;background-repeat:no-repeat;background-size:1.5em;border:none;border-radius:20px;cursor:pointer;font-size:.85rem;font-weight:600;min-width:-webkit-fit-content;min-width:fit-content;padding:.5rem 2.5rem .5rem 1rem;white-space:nowrap}.ticket-status-select:focus{outline:2px solid #ffffff80;outline-offset:2px}.ticket-status-select option{background:#fff;color:#333}.ticket-item-footer{align-items:center;display:flex;gap:1rem;justify-content:space-between}.ticket-item-meta{color:#666;font-size:.9rem;text-transform:capitalize}.ticket-item-actions{align-items:center;display:flex;gap:.5rem}.ticket-view-btn{align-items:center;display:inline-flex;gap:.25rem;position:relative}.unread-badge{align-items:center;animation:pulse 2s infinite;background:#dc3545;border-radius:9px;color:#fff;display:flex;font-size:.7rem;font-weight:700;height:18px;justify-content:center;min-width:18px;padding:0 5px;position:absolute;right:-8px;top:-8px}[dir=rtl] .unread-badge{left:-8px;right:auto}[dir=rtl] .ticket-item-footer,[dir=rtl] .ticket-item-header{text-align:right}[dir=ltr] .ticket-item-footer,[dir=ltr] .ticket-item-header{text-align:left}.empty-state{background:#fff;box-shadow:0 2px 10px #0000001a}.empty-icon{opacity:.5}.empty-title{color:#333;font-size:1.5rem;font-weight:600;margin-bottom:.5rem}.empty-description{color:#666;font-size:1.1rem}@media (max-width:768px){.dashboard-container{padding:1rem 0}.dashboard-title{font-size:2rem}.stats-grid{gap:1rem;grid-template-columns:repeat(2,1fr)}.stat-card{padding:1rem}.stat-icon{font-size:2rem;height:50px;width:50px}.stat-number{font-size:1.5rem}.filter-tabs{padding:0 15px}.tickets-grid{grid-template-columns:1fr}.tickets-header{align-items:stretch;flex-direction:column;gap:1rem}.ticket-item-header{align-items:flex-start;flex-direction:column;gap:.5rem}.ticket-status-container{width:100%}.ticket-status-select{text-align:center;width:100%}.ticket-item-footer{align-items:stretch;flex-direction:column;gap:.5rem}.ticket-item-actions{flex-direction:column;width:100%}.ticket-item-footer .btn{width:100%}}@media (max-width:480px){.stats-grid{grid-template-columns:1fr}.filter-tab{font-size:.9rem;padding:10px 16px}}.tickets-header{flex-wrap:wrap;justify-content:space-between}.tickets-header,.tickets-header-left{align-items:center;display:flex;gap:1rem}.bulk-select-all,.tickets-header-right{align-items:center;display:flex;gap:.5rem}.bulk-select-all{color:#555;cursor:pointer;font-size:.9rem}.bulk-select-all input[type=checkbox]{cursor:pointer;height:18px;width:18px}.bulk-assign-btn{animation:pulse 2s infinite;background:linear-gradient(135deg,#28a745,#20c997);border:none}.ticket-checkbox{align-items:center;display:flex;margin-right:10px}.ticket-checkbox input[type=checkbox]{cursor:pointer;height:18px;width:18px}.ticket-list-item.selected{background:linear-gradient(135deg,#e8f5e9,#c8e6c9);border-color:#28a745}.modal-content{box-shadow:0 10px 40px #0003;max-height:80vh;overflow:hidden;width:90%}.modal-header{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.modal-header h3{font-size:1.25rem;margin:0}.modal-header .close-btn{align-items:center;background:#0000;border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;font-size:1.5rem;height:30px;justify-content:center;padding:0;width:30px}.modal-header .close-btn:hover{background:#fff3}.modal-body{max-height:50vh;overflow-y:auto}.modal-body p{color:#666;margin:0 0 1rem}.team-members-list{gap:.5rem}.team-member-option{align-items:flex-start;background:#fff;border:2px solid #e9ecef;border-radius:8px;cursor:pointer;display:flex;flex-direction:column;padding:1rem;transition:all .2s ease}.team-member-option:hover{background:#f8f9ff;border-color:#667eea;transform:translateY(-2px)}.member-name{color:#333}.member-email{font-size:.85rem}.modal-footer{border-top:1px solid #e9ecef;display:flex;gap:.5rem;justify-content:flex-end;padding:1rem 1.5rem}[dir=rtl] .ticket-checkbox{margin-left:10px;margin-right:0}.chat-floating-wrapper{border-radius:12px;box-shadow:0 10px 40px #00000040;display:flex;flex-direction:column;overflow:visible}.chat-floating-wrapper.dragging{box-shadow:0 15px 50px #00000059;opacity:.95;transition:none}.chat-floating-wrapper.fullscreen{border-radius:0}.chat-floating-wrapper.minimized{height:auto!important}.chat-container{background:#fff;border:1px solid #e0e0e0;border-radius:12px;display:flex;flex-direction:column;height:100%;overflow:hidden;position:relative}.chat-floating-wrapper.fullscreen .chat-container{border:none;border-radius:0}.chat-header{background:linear-gradient(135deg,#667eea,#764ba2);border-bottom:1px solid #e0e0e0;justify-content:space-between;padding:12px 15px;user-select:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none}.chat-header,.chat-header-left{align-items:center;display:flex}.chat-header-left{gap:10px}.drag-indicator{color:#ffffffb3;cursor:move;font-size:18px;letter-spacing:-2px}.chat-header h3{color:#fff;font-size:16px;font-weight:600;margin:0}.chat-controls{gap:5px}.chat-controls,.control-btn{align-items:center;display:flex}.control-btn{background:#fff3;border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:14px;height:28px;justify-content:center;transition:all .2s;width:28px}.control-btn:hover{background:#ffffff4d;transform:scale(1.1)}.control-btn:active{transform:scale(.95)}.close-btn{align-items:center;background:#fff3;border:none;border-radius:6px;color:#fff;cursor:pointer;display:flex;font-size:20px;height:28px;justify-content:center;padding:0;transition:all .2s;width:28px}.close-btn:hover{background:#ff000080}.resize-handle{align-items:center;background:linear-gradient(135deg,#0000 50%,#667eea66 0);border-radius:0 0 12px 0;bottom:0;cursor:nwse-resize;display:flex;height:25px;justify-content:center;position:absolute;right:0;touch-action:none;width:25px;z-index:10}.resize-handle span{color:#667eea;font-size:14px;transform:translate(-2px,-2px)}.resize-handle:hover{background:linear-gradient(135deg,#0000 50%,#667eea99 0)}.resize-handle:active{background:linear-gradient(135deg,#0000 50%,#667eeacc 0)}[dir=rtl] .resize-handle{background:linear-gradient(-135deg,#0000 50%,#667eea66 0);border-radius:0 0 0 12px;cursor:nesw-resize;left:0;right:auto}[dir=rtl] .resize-handle span{transform:scaleX(-1) translate(2px,-2px)}.chat-loading{align-items:center;color:#666;display:flex;flex:1 1;flex-direction:column;justify-content:center;min-height:200px}.chat-loading .spinner{animation:spin 1s linear infinite;border:3px solid #f3f3f3;border-radius:50%;border-top-color:#007bff;height:30px;margin-bottom:10px;width:30px}.chat-messages{background:#fafafa;flex:1 1;overflow-y:auto;padding:15px}.no-messages{align-items:center;color:#666;display:flex;font-style:italic;height:100%;justify-content:center}.message-date{margin:15px 0;position:relative;text-align:center}.message-date:before{background:#e0e0e0;content:"";height:1px;left:0;position:absolute;right:0;top:50%;z-index:1}.message-date span{background:#fafafa;border-radius:15px;color:#666;font-size:12px;padding:5px 15px;position:relative;z-index:2}.message{display:flex;flex-direction:column;margin-bottom:15px}.my-message{align-items:flex-end}.other-message{align-items:flex-start}.message-content{border-radius:18px;max-width:70%;padding:10px 15px;position:relative}.my-message .message-content{background:#007bff;border-bottom-right-radius:5px;color:#fff}.other-message .message-content{background:#fff;border:1px solid #e0e0e0;border-bottom-left-radius:5px;color:#333}.message-header{align-items:center;display:flex;font-size:12px;justify-content:space-between;margin-bottom:5px;opacity:.8}.sender-name{font-weight:600}.message-time{font-size:11px}.message-text{word-wrap:break-word;line-height:1.4}.message-text a{color:inherit;text-decoration:underline;word-break:break-all}.message-text a:hover{opacity:.8}.chat-input-form{background:#fff;border-top:1px solid #e0e0e0}.chat-input-container{display:flex;gap:10px;padding:15px}.chat-input{border:1px solid #e0e0e0;border-radius:20px;flex:1 1;font-size:14px;outline:none;padding:10px 15px;transition:border-color .2s}.chat-input:focus{border-color:#007bff}.chat-input:disabled{background:#f5f5f5;cursor:not-allowed}.send-btn{align-items:center;background:linear-gradient(135deg,#667eea,#764ba2);border:none;border-radius:25px;box-shadow:0 4px 15px #667eea66;color:#fff;cursor:pointer;display:flex;font-size:14px;font-weight:600;gap:8px;justify-content:center;min-width:90px;padding:10px 20px;transition:all .3s ease}.send-btn:hover:not(:disabled){background:linear-gradient(135deg,#5a6fd6,#6a4190);box-shadow:0 6px 20px #667eea80;transform:translateY(-2px)}.send-btn:active:not(:disabled){transform:translateY(0)}.send-btn:disabled{background:#ccc;box-shadow:none;cursor:not-allowed}.send-icon{font-size:16px}.send-text{font-size:14px}.send-loading{animation:pulse 1s infinite;font-size:16px}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}[dir=rtl] .my-message{align-items:flex-start}[dir=rtl] .other-message{align-items:flex-end}[dir=rtl] .my-message .message-content{border-bottom-left-radius:5px;border-bottom-right-radius:18px}[dir=rtl] .other-message .message-content{border-bottom-left-radius:18px;border-bottom-right-radius:5px}@media (max-width:768px){.chat-floating-wrapper{max-height:100vh!important;max-width:100vw!important}.chat-container{border-radius:8px}.message-content{max-width:85%}.chat-header{padding:12px 10px}.chat-header h3{font-size:14px}.drag-indicator{font-size:20px}.control-btn{font-size:18px;height:36px;width:36px}.close-btn{font-size:24px;height:36px;width:36px}.chat-input-container,.chat-messages{padding:10px}.send-btn{min-width:70px;padding:8px 14px}.send-text{font-size:12px}.send-icon{font-size:14px}.resize-handle{height:35px;width:35px}.resize-handle span{font-size:18px}}.chat-messages::-webkit-scrollbar{width:6px}.chat-messages::-webkit-scrollbar-track{background:#f1f1f1}.chat-messages::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:3px}.chat-messages::-webkit-scrollbar-thumb:hover{background:#a8a8a8}.bot-buttons{display:flex;gap:10px;justify-content:flex-start;margin-top:10px}.bot-btn{border:none;border-radius:20px;cursor:pointer;font-size:14px;font-weight:600;min-width:80px;padding:8px 20px;transition:all .2s}.bot-btn-yes{background:#28a745;color:#fff}.bot-btn-yes:hover:not(:disabled){background:#218838;box-shadow:0 2px 5px #28a7454d;transform:translateY(-1px)}.bot-btn-no{background:#dc3545;color:#fff}.bot-btn-no:hover:not(:disabled){background:#c82333;box-shadow:0 2px 5px #dc35454d;transform:translateY(-1px)}.bot-btn-option{background:#007bff;color:#fff}.bot-btn-option:hover:not(:disabled){background:#0056b3;box-shadow:0 2px 5px #007bff4d;transform:translateY(-1px)}.bot-btn:disabled{cursor:not-allowed;opacity:.6}.additional-info-prompt{background:#fff3cd;border-bottom:1px solid #ffc107;border-top:1px solid #ffc107;padding:10px 15px}.additional-info-prompt p{color:#856404;font-size:14px;font-weight:500;margin:0}[dir=rtl] .bot-buttons{justify-content:flex-end}@media (max-width:768px){.bot-buttons{flex-direction:column;gap:8px}.bot-btn{width:100%}}.message-text{position:relative}.btn-edit{background:none;border:none;border-radius:4px;cursor:pointer;font-size:14px;left:-25px;opacity:0;padding:2px 5px;position:absolute;top:-5px;transition:opacity .2s}[dir=rtl] .btn-edit{left:auto;right:-25px}.message-content:hover .btn-edit{opacity:.7}.btn-edit:hover{background:#0000001a;opacity:1!important}.message-edit{display:flex;flex-direction:column;gap:8px;width:100%}.edit-textarea{border:2px solid #007bff;border-radius:8px;font-family:inherit;font-size:16px;line-height:1.6;max-height:600px;min-height:400px;overflow-y:auto;padding:20px;resize:vertical;width:100%}.edit-textarea:focus{border-color:#007bff;box-shadow:0 0 0 2px #007bff40;outline:none}.edit-buttons{display:flex;gap:8px;justify-content:flex-end}[dir=rtl] .edit-buttons{justify-content:flex-start}.btn-cancel,.btn-save{border:none;border-radius:4px;cursor:pointer;font-size:13px;font-weight:500;padding:6px 16px;transition:background-color .2s}.btn-save{background:#28a745;color:#fff}.btn-save:hover{background:#218838}.btn-save:disabled{background:#94d3a2;cursor:not-allowed}.btn-cancel{background:#6c757d;color:#fff}.btn-cancel:hover{background:#5a6268}.chat-textarea{border-radius:12px;font-family:inherit;line-height:1.4;max-height:120px;min-height:40px;resize:none}.edited-indicator{color:#888;font-size:11px;font-style:italic}.message-actions{display:inline-flex;gap:5px;margin-left:10px;margin-right:10px;opacity:.6;transition:opacity .2s}.message-actions:hover{opacity:1}.btn-delete,.btn-edit{background:#0000;border:none;border-radius:4px;cursor:pointer;font-size:14px;padding:3px 6px;transition:background-color .2s}.btn-edit:hover{background:#007bff1a}.btn-delete{color:#dc3545}.btn-delete:hover{background:#dc35451a}[dir=rtl] .ticket-details-container *,html[dir=rtl] .ticket-details-container *{text-align:end}[dir=ltr] .ticket-details-container *,html[dir=ltr] .ticket-details-container *{text-align:start}[dir=ltr] .ticket-details-container .action-buttons,[dir=ltr] .ticket-details-container .ticket-details-header,[dir=ltr] .ticket-details-container .ticket-meta,[dir=rtl] .ticket-details-container .action-buttons,[dir=rtl] .ticket-details-container .ticket-details-header,[dir=rtl] .ticket-details-container .ticket-meta,html[dir=ltr] .ticket-details-container .action-buttons,html[dir=ltr] .ticket-details-container .ticket-details-header,html[dir=ltr] .ticket-details-container .ticket-meta,html[dir=rtl] .ticket-details-container .action-buttons,html[dir=rtl] .ticket-details-container .ticket-details-header,html[dir=rtl] .ticket-details-container .ticket-meta{text-align:inherit}.ticket-details-container{align-items:center;background:linear-gradient(135deg,#f8f9fa,#e9ecef);display:flex;flex-direction:column;justify-content:center;min-height:100vh;padding:2rem 0}.ticket-details-container.arabic-text,.ticket-details-container.rtl-text,[dir=rtl] .ticket-details-container,html[dir=rtl] .ticket-details-container{direction:rtl}.ticket-details-container.ltr-text,[dir=ltr] .ticket-details-container,html[dir=ltr] .ticket-details-container{direction:ltr}.ticket-details-header{align-items:center;display:flex;gap:1rem;margin:0 auto 2rem;max-width:1200px;padding:0 2rem;width:100%}.ticket-details-container.arabic-text .ticket-details-header,.ticket-details-container.rtl-text .ticket-details-header,[dir=rtl] .ticket-details-header{flex-direction:row-reverse}.ticket-details-container.ltr-text .ticket-details-header,[dir=ltr] .ticket-details-header{flex-direction:row}.back-button{align-items:center;background:linear-gradient(135deg,#6c757d,#5a6268);border:none;border-radius:12px;box-shadow:0 2px 8px #0000001a;color:#fff;cursor:pointer;display:flex;font-size:1rem;font-weight:600;gap:.5rem;padding:12px 24px;transition:all .3s cubic-bezier(.4,0,.2,1);white-space:nowrap}.back-button:hover{background:linear-gradient(135deg,#5a6268,#495057);box-shadow:0 4px 16px #6c757d4d;transform:translateY(-2px)}.back-button:active{box-shadow:0 2px 8px #6c757d33;transform:translateY(0)}.ticket-title{color:#333;flex:1 1;font-size:2rem;font-weight:700;margin:0;text-align:start}.ticket-details-container.arabic-text .ticket-title,.ticket-details-container.rtl-text .ticket-title,[dir=rtl] .ticket-title{text-align:end}.ticket-details-container.ltr-text .ticket-title,[dir=ltr] .ticket-title{text-align:start}.ticket-details-content{grid-gap:2rem;align-items:start;display:grid;gap:2rem;grid-template-columns:1fr 400px;margin:0 auto;max-width:1200px;padding:0 2rem;width:100%}.ticket-details-container.arabic-text .ticket-details-content,.ticket-details-container.rtl-text .ticket-details-content,[dir=rtl] .ticket-details-content{direction:rtl}.ticket-details-container.ltr-text .ticket-details-content,[dir=ltr] .ticket-details-content{direction:ltr}.ticket-main-info{display:flex;flex-direction:column;gap:1.5rem}.ticket-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff;border:1px solid #fff3;border-radius:20px;box-shadow:0 8px 32px #00000014;overflow:hidden;padding:2.5rem;position:relative;transition:all .3s ease}.ticket-card:before{background:linear-gradient(90deg,#667eea,#764ba2);content:"";height:4px;left:0;position:absolute;right:0;top:0}.ticket-card:hover{box-shadow:0 12px 40px #0000001f;transform:translateY(-4px)}.ticket-header{margin-bottom:2rem}.ticket-meta{align-items:flex-start;display:flex;flex-wrap:wrap;gap:1rem;justify-content:space-between}.ticket-details-container.arabic-text .ticket-meta,.ticket-details-container.rtl-text .ticket-meta,[dir=rtl] .ticket-meta{flex-direction:row-reverse}.ticket-details-container.ltr-text .ticket-meta,[dir=ltr] .ticket-meta{flex-direction:row}.ticket-category{display:flex;flex-wrap:wrap;gap:.75rem}.category-badge,.status-badge{align-items:center;border-radius:25px;box-shadow:0 4px 12px #00000026;color:#fff;display:flex;font-size:.9rem;font-weight:600;gap:.5rem;overflow:hidden;padding:12px 20px;position:relative;transition:all .3s ease}.category-badge:before,.status-badge:before{background:linear-gradient(90deg,#0000,#fff3,#0000);content:"";height:100%;left:-100%;position:absolute;top:0;transition:left .5s ease;width:100%}.category-badge:hover,.status-badge:hover{box-shadow:0 6px 20px #00000040;transform:translateY(-2px)}.category-badge:hover:before,.status-badge:hover:before{left:100%}.ticket-dates{display:flex;flex-direction:column;gap:.75rem;text-align:start}.ticket-details-container.arabic-text .ticket-dates,.ticket-details-container.rtl-text .ticket-dates,[dir=rtl] .ticket-dates{text-align:end}.ticket-details-container.ltr-text .ticket-dates,[dir=ltr] .ticket-dates{text-align:start}.date-item{-webkit-border-start:4px solid #007bff;background:linear-gradient(135deg,#007bff0d,#007bff05);border-inline-start:4px solid #007bff;border-radius:12px;box-shadow:0 2px 8px #007bff1a;color:#666;font-size:.9rem;font-weight:500;padding:.75rem 1rem;transition:all .3s ease}.date-item:hover{background:linear-gradient(135deg,#007bff14,#007bff0a);box-shadow:0 4px 12px #007bff26;transform:translateY(-1px)}.ticket-content{margin-bottom:2rem}.ticket-subject{-webkit-text-fill-color:#0000;background:linear-gradient(135deg,#333,#555);-webkit-background-clip:text;background-clip:text;color:#333;direction:inherit;font-size:1.75rem;font-weight:700;line-height:1.4;margin-bottom:1.5rem;text-align:start}.ticket-details-container.arabic-text .ticket-subject,.ticket-details-container.rtl-text .ticket-subject,[dir=rtl] .ticket-subject,html[dir=rtl] .ticket-subject{direction:rtl;text-align:end}.ticket-details-container.ltr-text .ticket-subject,[dir=ltr] .ticket-subject,html[dir=ltr] .ticket-subject{direction:ltr;text-align:start}.ticket-description{background:linear-gradient(135deg,#00000005,#00000003);border:1px solid #0000000d;border-radius:16px;box-shadow:0 2px 8px #0000000d;color:#666;direction:inherit;font-size:1.1rem;line-height:1.7;padding:2rem;text-align:start;white-space:pre-wrap}.ticket-details-container.arabic-text .ticket-description,.ticket-details-container.rtl-text .ticket-description,[dir=rtl] .ticket-description,html[dir=rtl] .ticket-description{direction:rtl;text-align:end}.ticket-details-container.ltr-text .ticket-description,[dir=ltr] .ticket-description,html[dir=ltr] .ticket-description{direction:ltr;text-align:start}.ticket-actions,.ticket-assignment-info,.ticket-submitter-info{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:linear-gradient(135deg,#f8f9facc,#e9ecef99);border:1px solid #ffffff4d;border-radius:16px;box-shadow:0 4px 16px #0000000d;margin-bottom:1.5rem;overflow:hidden;padding:2rem;position:relative}.ticket-actions:before,.ticket-assignment-info:before,.ticket-submitter-info:before{background:linear-gradient(90deg,#667eea,#764ba2);content:"";height:3px;left:0;position:absolute;right:0;top:0}.section-title{border-bottom:3px solid #007bff;font-size:1.4rem;font-weight:700;margin-bottom:1.5rem;padding-bottom:1rem;position:relative;text-align:start}.ticket-details-container.arabic-text .section-title,.ticket-details-container.rtl-text .section-title,[dir=rtl] .section-title{text-align:end}.ticket-details-container.ltr-text .section-title,[dir=ltr] .section-title{text-align:start}.section-title:after{background:linear-gradient(90deg,#007bff,#0056b3);border-radius:2px;bottom:-3px;content:"";height:3px;inset-inline-start:0;position:absolute;width:40px}.ticket-details-container.arabic-text .section-title:after,.ticket-details-container.rtl-text .section-title:after,[dir=rtl] .section-title:after{inset-inline-end:0;inset-inline-start:auto}.ticket-details-container.ltr-text .section-title:after,[dir=ltr] .section-title:after{inset-inline-end:auto;inset-inline-start:0}.assignment-details,.submitter-details{display:flex;flex-direction:column;gap:1rem}.ticket-details-container.arabic-text .assignment-details,.ticket-details-container.arabic-text .submitter-details,.ticket-details-container.rtl-text .assignment-details,.ticket-details-container.rtl-text .submitter-details,[dir=rtl] .assignment-details,[dir=rtl] .submitter-details,html[dir=rtl] .assignment-details,html[dir=rtl] .submitter-details{direction:rtl}.ticket-details-container.ltr-text .assignment-details,.ticket-details-container.ltr-text .submitter-details,[dir=ltr] .assignment-details,[dir=ltr] .submitter-details,html[dir=ltr] .assignment-details,html[dir=ltr] .submitter-details{direction:ltr}.detail-row{align-items:center;border-bottom:1px solid #00000014;border-radius:8px;justify-content:space-between;padding:1.25rem 0;transition:all .3s ease}.detail-row:hover{background:#00000005;box-shadow:0 2px 8px #0000000d;margin:0 -1rem;padding:1.25rem 1rem}.detail-row:last-child{border-bottom:none}.detail-label{color:#555;font-size:1rem;font-weight:600;min-width:140px;text-align:start}.ticket-details-container.arabic-text .detail-label,.ticket-details-container.rtl-text .detail-label,[dir=rtl] .detail-label,html[dir=rtl] .detail-label{text-align:end!important}.ticket-details-container.ltr-text .detail-label,[dir=ltr] .detail-label,html[dir=ltr] .detail-label{text-align:start!important}.detail-value{-webkit-margin-start:1rem;color:#333;direction:inherit;flex:1 1;font-size:1rem;font-weight:700;margin-inline-start:1rem;text-align:start}.ticket-details-container.arabic-text .detail-row,.ticket-details-container.rtl-text .detail-row,[dir=rtl] .detail-row,html[dir=rtl] .detail-row{flex-direction:row-reverse}.ticket-details-container.ltr-text .detail-row,[dir=ltr] .detail-row,html[dir=ltr] .detail-row{flex-direction:row}.ticket-details-container.arabic-text .detail-value,.ticket-details-container.rtl-text .detail-value,[dir=rtl] .detail-value,html[dir=rtl] .detail-value{-webkit-margin-start:0;-webkit-margin-end:1rem;direction:rtl;margin-inline-end:1rem;margin-inline-start:0;text-align:end!important}.ticket-details-container.ltr-text .detail-value,[dir=ltr] .detail-value,html[dir=ltr] .detail-value{-webkit-margin-start:1rem;-webkit-margin-end:0;direction:ltr;margin-inline-end:0;margin-inline-start:1rem;text-align:start!important}.action-buttons{align-items:center;flex-wrap:wrap;gap:1rem}.ticket-details-container.arabic-text .action-buttons,.ticket-details-container.rtl-text .action-buttons,[dir=rtl] .action-buttons{flex-direction:row-reverse}.ticket-details-container.ltr-text .action-buttons,[dir=ltr] .action-buttons{flex-direction:row}.category-select,.status-select{background:#fff;border:2px solid #e9ecef;border-radius:12px;box-shadow:0 2px 8px #0000000d;cursor:pointer;font-size:1rem;font-weight:600;min-width:160px;padding:14px 20px;text-align:start;transition:all .3s ease}.category-select{border:none;border-radius:25px;box-shadow:0 4px 12px #00000026}.category-select option{background:#fff;color:#333}.ticket-details-container.arabic-text .status-select,.ticket-details-container.rtl-text .status-select,[dir=rtl] .status-select{text-align:end}.ticket-details-container.ltr-text .status-select,[dir=ltr] .status-select{text-align:start}.status-select:focus{box-shadow:0 0 0 3px #007bff1a;outline:none}.status-select:focus,.status-select:hover{border-color:#007bff;transform:translateY(-1px)}.status-select:hover{box-shadow:0 4px 12px #007bff26}.ticket-sidebar{align-self:start;display:flex;flex-direction:column;gap:1.5rem}.comment-form-card,.comments-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff;border:1px solid #fff3;border-radius:20px;box-shadow:0 8px 32px #00000014;overflow:hidden;padding:2rem;position:relative}.comment-form-card:before,.comments-card:before{background:linear-gradient(90deg,#28a745,#20c997);content:"";height:4px;left:0;position:absolute;right:0;top:0}.comment-form{display:flex;flex-direction:column;gap:1.5rem}.form-control{border-radius:12px;box-shadow:0 2px 8px #0000000d;font-weight:500;padding:14px 18px;resize:vertical;text-align:start}.ticket-details-container.arabic-text .form-control,.ticket-details-container.rtl-text .form-control,[dir=rtl] .form-control,html[dir=rtl] .form-control{direction:rtl;text-align:end}.ticket-details-container.ltr-text .form-control,[dir=ltr] .form-control,html[dir=ltr] .form-control{direction:ltr;text-align:start}[dir=rtl] input,[dir=rtl] select,[dir=rtl] textarea,html[dir=rtl] input,html[dir=rtl] select,html[dir=rtl] textarea{direction:rtl;text-align:end}[dir=ltr] input,[dir=ltr] select,[dir=ltr] textarea,html[dir=ltr] input,html[dir=ltr] select,html[dir=ltr] textarea{direction:ltr;text-align:start}.form-control:focus,.form-control:hover{transform:translateY(-1px)}.form-control:hover{border-color:#007bff;box-shadow:0 4px 12px #007bff1a}.ticket-details-container.arabic-text .form-actions,.ticket-details-container.rtl-text .form-actions,[dir=rtl] .form-actions{flex-direction:row-reverse;justify-content:flex-start}.ticket-details-container.ltr-text .form-actions,[dir=ltr] .form-actions{flex-direction:row;justify-content:flex-end}.error-message{font-weight:500;margin-top:.5rem;text-align:start}.ticket-details-container.arabic-text .error-message,.ticket-details-container.rtl-text .error-message,[dir=rtl] .error-message{text-align:end}.ticket-details-container.ltr-text .error-message,[dir=ltr] .error-message{text-align:start}.comments-list{display:flex;flex-direction:column;gap:1.25rem}.comment-item{-webkit-border-start:4px solid #007bff;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:linear-gradient(135deg,#f8f9facc,#e9ecef99);border-inline-start:4px solid #007bff;border-radius:16px;box-shadow:0 4px 16px #0000000d;overflow:hidden;padding:1.75rem;position:relative;transition:all .3s ease}.comment-item:before{background:linear-gradient(90deg,#0000,#007bff0d,#0000);content:"";height:100%;left:-100%;position:absolute;top:0;transition:left .5s ease;width:100%}.comment-item:hover{box-shadow:0 8px 24px #0000001a;transform:translateY(-2px)}.comment-item:hover:before{left:100%}.comment-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:1rem}.ticket-details-container.arabic-text .comment-header,.ticket-details-container.rtl-text .comment-header,[dir=rtl] .comment-header{flex-direction:row-reverse}.ticket-details-container.ltr-text .comment-header,[dir=ltr] .comment-header{flex-direction:row}.comment-author{-webkit-text-fill-color:#0000;background:linear-gradient(135deg,#333,#555);-webkit-background-clip:text;background-clip:text;color:#333;font-size:1rem;font-weight:700}.comment-date{background:#0000000d;border-radius:8px;color:#666;font-size:.875rem;font-weight:500;padding:.375rem .75rem;text-align:start}.ticket-details-container.arabic-text .comment-date,.ticket-details-container.rtl-text .comment-date,[dir=rtl] .comment-date{text-align:end}.ticket-details-container.ltr-text .comment-date,[dir=ltr] .comment-date{text-align:start}.comment-content{background:#fff9;border:1px solid #0000000d;border-radius:12px;box-shadow:0 2px 8px #0000000d;color:#555;font-size:1rem;line-height:1.6;padding:1.25rem;text-align:start;white-space:pre-wrap}.ticket-details-container.arabic-text .comment-content,.ticket-details-container.rtl-text .comment-content,[dir=rtl] .comment-content,html[dir=rtl] .comment-content{direction:rtl;text-align:end}.ticket-details-container.ltr-text .comment-content,[dir=ltr] .comment-content,html[dir=ltr] .comment-content{direction:ltr;text-align:start}.error-state{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid #fff3;border-radius:20px;box-shadow:0 8px 32px #0000001a;margin:2rem auto;max-width:500px;padding:4rem 2rem}.loading{padding:4rem 2rem;text-align:center}.spinner{border:4px solid #f3f3f3;border-top-color:#007bff;height:48px;margin-bottom:1.5rem;width:48px}.chat-modal-overlay{align-items:center;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#0009;bottom:0;display:flex;justify-content:center;left:0;padding:20px;position:fixed;right:0;top:0;z-index:1000}.chat-modal{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:#fff;border:1px solid #fff3;border-radius:20px;box-shadow:0 20px 60px #0000004d;max-height:85vh;max-width:700px;overflow:hidden;width:100%}.ticket-chat-section{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:linear-gradient(135deg,#f8f9facc,#e9ecef99);border:1px solid #ffffff4d;border-radius:16px;box-shadow:0 4px 16px #0000000d;margin-top:2rem;padding:2rem}.ticket-chat-section .section-title{font-size:1.3rem;font-weight:700;margin:0 0 1.5rem;text-align:start}.btn-outline{align-items:center;background:#0000;border:2px solid #007bff;border-radius:12px;box-shadow:0 2px 8px #007bff1a;color:#007bff;cursor:pointer;display:flex;font-size:1rem;font-weight:600;gap:.5rem;padding:14px 28px;text-align:start;transition:all .3s cubic-bezier(.4,0,.2,1)}.btn-outline:hover{background:#007bff;box-shadow:0 6px 20px #007bff4d;color:#fff;transform:translateY(-2px)}.btn-outline:active{box-shadow:0 2px 8px #007bff33;transform:translateY(0)}.chat-btn-with-badge{align-items:center;display:inline-flex;gap:.5rem;position:relative}.chat-unread-badge{align-items:center;animation:badge-pulse 2s infinite;background:linear-gradient(135deg,#dc3545,#c82333);border-radius:11px;box-shadow:0 2px 8px #dc354566;color:#fff;display:flex;font-size:.75rem;font-weight:700;height:22px;justify-content:center;min-width:22px;padding:0 6px;position:absolute;right:-10px;top:-10px}@keyframes badge-pulse{0%{box-shadow:0 0 0 0 #dc3545b3}70%{box-shadow:0 0 0 8px #dc354500}to{box-shadow:0 0 0 0 #dc354500}}[dir=rtl] .chat-unread-badge{left:-10px;right:auto}@media (max-width:1024px){.ticket-details-content{gap:2rem;grid-template-columns:1fr}.ticket-sidebar{order:-1}}@media (max-width:768px){.ticket-details-container{padding:1rem 0}.ticket-details-header{align-items:stretch;flex-direction:column;gap:1rem;padding:0 1rem}.ticket-title{font-size:1.5rem;text-align:center}.ticket-details-content{padding:0 1rem}.ticket-card{padding:1.5rem}.action-buttons,.ticket-meta{align-items:stretch;flex-direction:column}.status-select{min-width:auto}.detail-row,.form-actions{flex-direction:column}.detail-row{align-items:flex-start;gap:.75rem;padding:1rem 0}.detail-value{-webkit-margin-start:0;-webkit-margin-end:0;margin-inline-end:0;margin-inline-start:0;text-align:start}.comment-form-card,.comments-card{padding:1.5rem}}@media (max-width:480px){.ticket-details-content{padding:0 .75rem}.comment-form-card,.comments-card,.ticket-card{padding:1.25rem}.ticket-title{font-size:1.3rem}.back-button{font-size:.9rem;padding:10px 20px}.section-title{font-size:1.2rem}.category-badge,.status-badge{font-size:.85rem;padding:10px 16px}.ticket-actions,.ticket-assignment-info,.ticket-submitter-info{padding:1.5rem}}@media (max-width:768px){.chat-modal{max-height:90vh;max-width:95%}.chat-modal-overlay{padding:10px}}.ticket-details-container.arabic-text,.ticket-details-container.rtl-text{font-family:Segoe UI,Tahoma,Arial,sans-serif}.ticket-details-container.arabic-text{font-family:Segoe UI,Tahoma,Arial,Noto Sans Arabic,sans-serif}[dir=rtl] .ticket-details-container div,[dir=rtl] .ticket-details-container h1,[dir=rtl] .ticket-details-container h2,[dir=rtl] .ticket-details-container h3,[dir=rtl] .ticket-details-container h4,[dir=rtl] .ticket-details-container h5,[dir=rtl] .ticket-details-container h6,[dir=rtl] .ticket-details-container p,[dir=rtl] .ticket-details-container span,html[dir=rtl] .ticket-details-container div,html[dir=rtl] .ticket-details-container h1,html[dir=rtl] .ticket-details-container h2,html[dir=rtl] .ticket-details-container h3,html[dir=rtl] .ticket-details-container h4,html[dir=rtl] .ticket-details-container h5,html[dir=rtl] .ticket-details-container h6,html[dir=rtl] .ticket-details-container p,html[dir=rtl] .ticket-details-container span{direction:rtl;text-align:end}[dir=ltr] .ticket-details-container div,[dir=ltr] .ticket-details-container h1,[dir=ltr] .ticket-details-container h2,[dir=ltr] .ticket-details-container h3,[dir=ltr] .ticket-details-container h4,[dir=ltr] .ticket-details-container h5,[dir=ltr] .ticket-details-container h6,[dir=ltr] .ticket-details-container p,[dir=ltr] .ticket-details-container span,html[dir=ltr] .ticket-details-container div,html[dir=ltr] .ticket-details-container h1,html[dir=ltr] .ticket-details-container h2,html[dir=ltr] .ticket-details-container h3,html[dir=ltr] .ticket-details-container h4,html[dir=ltr] .ticket-details-container h5,html[dir=ltr] .ticket-details-container h6,html[dir=ltr] .ticket-details-container p,html[dir=ltr] .ticket-details-container span{direction:ltr;text-align:start}.ticket-details-container.arabic-text .back-button,.ticket-details-container.rtl-text .back-button,[dir=rtl] .back-button{flex-direction:row-reverse}.ticket-details-container.ltr-text .back-button,[dir=ltr] .back-button{flex-direction:row}.ticket-details-container.arabic-text .category-badge,.ticket-details-container.arabic-text .status-badge,.ticket-details-container.rtl-text .category-badge,.ticket-details-container.rtl-text .status-badge,[dir=rtl] .category-badge,[dir=rtl] .status-badge{flex-direction:row-reverse}.ticket-details-container.ltr-text .category-badge,.ticket-details-container.ltr-text .status-badge,[dir=ltr] .category-badge,[dir=ltr] .status-badge{flex-direction:row}.ticket-details-container.arabic-text .date-item,.ticket-details-container.rtl-text .date-item,[dir=rtl] .date-item{-webkit-border-start:none;-webkit-border-end:4px solid #007bff;border-inline-end:4px solid #007bff;border-inline-start:none}.ticket-details-container.ltr-text .date-item,[dir=ltr] .date-item{-webkit-border-start:4px solid #007bff;-webkit-border-end:none;border-inline-end:none;border-inline-start:4px solid #007bff}.ticket-details-container.arabic-text .comment-item,.ticket-details-container.rtl-text .comment-item,[dir=rtl] .comment-item{-webkit-border-start:none;-webkit-border-end:4px solid #007bff;border-inline-end:4px solid #007bff;border-inline-start:none}.ticket-details-container.ltr-text .comment-item,[dir=ltr] .comment-item{-webkit-border-start:4px solid #007bff;-webkit-border-end:none;border-inline-end:none;border-inline-start:4px solid #007bff}.ticket-assignment-section{background:linear-gradient(135deg,#667eea1a,#764ba21a);border:1px solid #667eea33;border-radius:16px;margin-top:2rem;padding:1.5rem}.ticket-assignment-section .section-title{color:#667eea;font-size:1.1rem;margin:0 0 1rem}.assignment-control{align-items:center;display:flex;flex-wrap:wrap;gap:10px}.assign-select{background:#fff;border:2px solid #667eea4d;border-radius:10px;cursor:pointer;flex:1 1;font-size:.95rem;min-width:200px;padding:12px 16px;transition:all .2s ease}.assign-select:hover{border-color:#667eea}.assign-select:focus{border-color:#667eea;box-shadow:0 0 0 3px #667eea33;outline:none}.assign-select:disabled{background:#f5f5f5;cursor:not-allowed}.assigning-spinner{animation:spin 1s linear infinite;font-size:20px}.current-assignment{align-items:center;background:#ffffffb3;border-radius:8px;display:flex;flex-wrap:wrap;gap:10px;margin-top:1rem;padding:10px 15px}.current-assignment .detail-label{color:#666;font-size:.9rem}.assigned-name{background:#667eea1a;border-radius:20px;color:#667eea;font-weight:600;padding:4px 12px}@media (max-width:768px){.ticket-assignment-section{padding:1rem}.assign-select{min-width:0;min-width:auto;width:100%}.current-assignment{align-items:flex-start;flex-direction:column}}.user-management-container{background:#f8f9fa;min-height:100vh;padding:2rem 0}.user-management-header{align-items:center;display:flex;justify-content:space-between;margin:0 auto 2rem;max-width:1200px;padding:0 20px}.page-title{color:#333;font-size:2.5rem;margin:0}.create-user-form{background:#fff;border-radius:12px;box-shadow:0 2px 10px #0000001a;margin:0 auto 2rem;max-width:800px;padding:2rem}.form-header{align-items:center;border-bottom:2px solid #e9ecef;display:flex;justify-content:space-between;margin-bottom:2rem;padding-bottom:1rem}.form-title{color:#333;font-size:1.5rem;font-weight:600;margin:0}.close-button{align-items:center;border-radius:50%;display:flex;font-size:2rem;height:30px;justify-content:center;transition:background-color .3s ease;width:30px}.close-button:hover{background-color:#f8f9fa}.user-form{display:flex;flex-direction:column;gap:1.5rem}.form-row{grid-gap:1rem;gap:1rem}.form-label{color:#333;font-size:.95rem}.form-control{direction:rtl;padding:12px 16px;text-align:right}.form-control:focus{border-color:#007bff;box-shadow:0 0 0 3px #007bff1a}.categories-checkboxes{grid-gap:1rem;display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));margin-top:.5rem}.checkbox-label{align-items:center;border-radius:6px;cursor:pointer;display:flex;gap:.5rem;padding:.5rem;transition:background-color .3s ease}.checkbox-label:hover{background-color:#f8f9fa}.checkbox-label input[type=checkbox]{cursor:pointer;margin:0}.error-message{color:#dc3545;font-size:.875rem;margin-top:.25rem}.form-actions{gap:1rem;padding-top:1rem}.users-controls{align-items:center;display:flex;flex-wrap:wrap;gap:1rem;justify-content:space-between;margin:0 auto 1rem;max-width:1200px;padding:0 20px}.search-box{flex:1 1;max-width:400px;position:relative}.search-input{border:2px solid #e9ecef;border-radius:8px;font-size:1rem;padding:12px 40px 12px 16px;transition:border-color .3s ease;width:100%}.search-input:focus{border-color:#007bff;box-shadow:0 0 0 3px #007bff1a;outline:none}.clear-search{background:none;border:none;color:#999;cursor:pointer;font-size:1.5rem;left:12px;line-height:1;padding:0;position:absolute;top:50%;transform:translateY(-50%)}.clear-search:hover{color:#666}.users-count{color:#666;font-size:.95rem;font-weight:500}.users-table{background:#fff;border-radius:12px;box-shadow:0 2px 10px #0000001a;margin:0 auto;max-width:1200px;overflow:hidden;padding:0 20px}.no-users{color:#999;font-size:1rem;padding:2rem!important;text-align:center}.pagination{align-items:center;border-top:1px solid #e9ecef;display:flex;gap:1rem;justify-content:center;padding:1.5rem}.pagination-btn{background:linear-gradient(135deg,#667eea,#764ba2);border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:.9rem;padding:8px 16px;transition:all .3s ease}.pagination-btn:hover:not(:disabled){box-shadow:0 4px 12px #667eea66;transform:translateY(-1px)}.pagination-btn:disabled{background:#ccc;box-shadow:none;cursor:not-allowed;transform:none}.pagination-info{color:#666;font-size:.95rem}.table{border-collapse:collapse;width:100%}.table td,.table th{border-bottom:1px solid #e9ecef;padding:1rem;text-align:right}.table th{background-color:#f8f9fa;color:#333;font-size:.95rem;font-weight:600}.table td{color:#666;font-size:.9rem}.table tbody tr:hover{background-color:#f8f9fa}.action-buttons{display:flex;gap:.5rem}.btn-sm{border-radius:6px;font-size:.875rem;padding:6px 12px}.btn-danger{background-color:#dc3545;border:none;cursor:pointer;transition:background-color .3s ease}.btn-danger:hover{background-color:#c82333}@media (max-width:768px){.user-management-container{padding:1rem 0}.user-management-header{align-items:stretch;flex-direction:column;gap:1rem}.page-title{font-size:2rem;text-align:center}.create-user-form{padding:1rem}.categories-checkboxes,.form-row{grid-template-columns:1fr}.form-actions{flex-direction:column}.table{font-size:.8rem}.table td,.table th{padding:.5rem}.action-buttons{flex-direction:column}}@media (max-width:480px){.users-table{overflow-x:auto}.table{min-width:600px}}.team-management-container{margin:0 auto;max-width:1200px;padding:2rem}.team-management-header{margin-bottom:2rem;text-align:center}.page-title{color:#1a1a2e;font-size:2rem;font-weight:700;margin-bottom:.5rem}.page-subtitle{color:#666;font-size:1rem}.empty-state{background:#f8f9fa;border-radius:12px;padding:4rem 2rem;text-align:center}.empty-icon{font-size:4rem;margin-bottom:1rem}.empty-state h3{color:#1a1a2e;font-size:1.5rem;margin-bottom:.5rem}.empty-state p{color:#666}.access-denied{background:#fff3cd;border-radius:12px;margin:2rem;padding:4rem 2rem;text-align:center}.access-denied h2{color:#856404;margin-bottom:1rem}.access-denied p{color:#856404}.team-members-list{display:flex;flex-direction:column;gap:1rem}.team-member-card{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;overflow:hidden;transition:all .3s ease}.team-member-card:hover{box-shadow:0 4px 16px #00000026}.team-member-card.expanded{box-shadow:0 6px 20px #00000026}.member-header{align-items:center;cursor:pointer;display:flex;justify-content:space-between;padding:1.5rem;transition:background-color .2s ease}.member-header:hover{background-color:#f8f9fa}.member-info{gap:1rem}.member-avatar,.member-info{align-items:center;display:flex}.member-avatar{background:linear-gradient(135deg,#667eea,#764ba2);border-radius:50%;color:#fff;font-size:1.5rem;font-weight:600;height:50px;justify-content:center;width:50px}.member-details{display:flex;flex-direction:column;gap:.25rem}.member-name{color:#1a1a2e;font-size:1.1rem;font-weight:600;margin:0}.member-email{color:#666;font-size:.9rem;margin:0}.member-categories{display:flex;flex-wrap:wrap;gap:.5rem;margin-top:.25rem}.category-badge{background:#e0e7ff;border-radius:4px;color:#3730a3;font-size:.75rem;padding:.2rem .5rem}.member-stats{align-items:center;display:flex;gap:1.5rem}.member-stats-grid{flex-wrap:wrap;gap:1rem}.member-stats-grid,.stat{align-items:center;display:flex}.stat{background:#f8f9fa;border-radius:8px;flex-direction:column;min-width:55px;padding:.5rem;text-align:center}.stat-number{color:#667eea;font-size:1.3rem;font-weight:700}.stat-label{color:#666;font-size:.7rem;white-space:nowrap}.stat-total{background:linear-gradient(135deg,#e0e7ff,#c7d2fe)}.stat-total .stat-number{color:#4338ca}.stat-waiting{background:linear-gradient(135deg,#fef3c7,#fde68a)}.stat-waiting .stat-number{color:#d97706}.stat-progress{background:linear-gradient(135deg,#dbeafe,#bfdbfe)}.stat-progress .stat-number{color:#2563eb}.stat-handled{background:linear-gradient(135deg,#d1fae5,#a7f3d0)}.stat-handled .stat-number{color:#059669}.stat-closed{background:linear-gradient(135deg,#e5e7eb,#d1d5db)}.stat-closed .stat-number{color:#4b5563}.expand-icon{color:#666;font-size:.8rem;padding:.5rem;transition:transform .3s ease}.team-member-card.expanded .expand-icon{transform:rotate(0deg)}.member-actions{display:flex;gap:.5rem;justify-content:flex-end;padding:0 1.5rem 1rem}.member-tickets{background:#f8f9fa;border-top:1px solid #e9ecef;padding:1.5rem}.tickets-title{color:#1a1a2e;font-size:1rem;font-weight:600;margin-bottom:1rem}.no-tickets{color:#666;font-style:italic;padding:1rem;text-align:center}.tickets-list{display:flex;flex-direction:column;gap:.75rem}.ticket-item{background:#fff;border-radius:8px;box-shadow:0 1px 3px #0000001a;justify-content:space-between;padding:1rem}.ticket-info,.ticket-item{align-items:center;display:flex}.ticket-info{flex-wrap:wrap;gap:1rem}.ticket-number{color:#667eea;font-size:.9rem;font-weight:600}.ticket-subject{color:#1a1a2e;font-size:.95rem}.ticket-status{border-radius:4px;font-size:.75rem;font-weight:500;padding:.25rem .5rem}.ticket-actions{display:flex;gap:.5rem}.modal-overlay{align-items:center;background:#00000080;bottom:0;display:flex;justify-content:center;left:0;padding:1rem;position:fixed;right:0;top:0;z-index:1000}.modal-content{background:#fff;border-radius:12px;max-height:90vh;max-width:500px;overflow-y:auto;width:100%}.modal-header{align-items:center;border-bottom:1px solid #e9ecef;display:flex;justify-content:space-between;padding:1.5rem}.modal-title{color:#1a1a2e;font-size:1.25rem;font-weight:600;margin:0}.close-button{background:none;border:none;color:#666;cursor:pointer;font-size:1.5rem;line-height:1;padding:0}.close-button:hover{color:#1a1a2e}.modal-body{padding:1.5rem}.ticket-info-section{background:#f8f9fa;border-radius:8px;margin-bottom:1.5rem;padding:1rem}.ticket-info-section h3{color:#666;font-size:.9rem;margin-bottom:.75rem}.detail-row{display:flex;gap:.5rem;margin-bottom:.5rem}.detail-label{color:#666;font-weight:500}.detail-value{color:#1a1a2e}.form-group{margin-bottom:1rem}.form-label{color:#1a1a2e;font-weight:500;margin-bottom:.5rem}.form-control{border:1px solid #e9ecef;padding:.75rem;transition:border-color .2s ease}.modal-actions{display:flex;gap:.75rem;justify-content:flex-end;margin-top:1.5rem}.btn{font-size:.95rem;font-weight:500;padding:.75rem 1.25rem;transition:all .2s ease}.btn-sm{font-size:.85rem;padding:.5rem .75rem}.btn-primary:hover{box-shadow:0 4px 12px #667eea66;transform:translateY(-1px)}.btn-secondary{background:#e9ecef;color:#495057}.btn-secondary:hover{background:#dee2e6}.btn-danger{background:#dc3545;color:#fff}.btn-danger:hover{background:#c82333}.loading{flex-direction:column;gap:1rem;min-height:300px}.spinner{border:3px solid #e9ecef;height:40px;width:40px}.arabic-text{font-family:Tajawal,Arial,sans-serif}@media (max-width:768px){.team-management-container{padding:1rem}.member-header{align-items:flex-start;flex-direction:column;gap:1rem}.member-stats{justify-content:space-between;width:100%}.member-stats-grid{gap:.5rem;justify-content:center;width:100%}.stat{min-width:50px;padding:.4rem}.stat-number{font-size:1.1rem}.stat-label{font-size:.6rem}.ticket-item{align-items:flex-start;flex-direction:column;gap:.75rem}.ticket-actions{justify-content:flex-end;width:100%}.member-actions{justify-content:center}.modal-actions{flex-direction:column}.modal-actions .btn{width:100%}}.team-member-card.has-urgent{border:2px solid #dc2626;box-shadow:0 4px 20px #dc262633}.urgent-alert-banner{background:linear-gradient(135deg,#fef2f2,#fee2e2);border-bottom:2px solid #fecaca;display:flex;flex-wrap:wrap;gap:1rem;justify-content:center;padding:.75rem 1.5rem}.urgent-badge{align-items:center;animation:urgent-pulse 1.5s infinite;border-radius:25px;display:flex;font-weight:600;gap:.5rem;padding:.5rem 1rem}.urgent-badge.overdue{background:linear-gradient(135deg,#dc2626,#b91c1c);box-shadow:0 4px 15px #dc262666;color:#fff}.urgent-badge.warning{background:linear-gradient(135deg,#f59e0b,#d97706);box-shadow:0 4px 15px #f59e0b66;color:#fff}.urgent-icon{font-size:1.2rem}.urgent-count{font-size:1.3rem;font-weight:700}.urgent-text{font-size:.85rem}@keyframes urgent-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.02)}}.member-avatar.avatar-urgent{animation:avatar-pulse 2s infinite;background:linear-gradient(135deg,#dc2626,#b91c1c)}@keyframes avatar-pulse{0%,to{box-shadow:0 0 0 0 #dc262699}50%{box-shadow:0 0 0 10px #dc262600}}.name-alert-dot{animation:blink 1s infinite;background:#dc2626;border-radius:50%;display:inline-block;height:10px;margin-right:8px;width:10px}[dir=ltr] .name-alert-dot{margin-left:8px;margin-right:0}@keyframes blink{0%,to{opacity:1}50%{opacity:.3}}.stat-overdue{animation:pulse-red 2s infinite;background:linear-gradient(135deg,#fee2e2,#fecaca)}.stat-overdue .stat-number{color:#dc2626}.stat-warning-time{animation:pulse-yellow 2s infinite;background:linear-gradient(135deg,#fef3c7,#fde68a)}.stat-warning-time .stat-number{color:#d97706}@keyframes pulse-red{0%,to{box-shadow:0 0 0 0 #dc262666}50%{box-shadow:0 0 0 8px #dc262600}}@keyframes pulse-yellow{0%,to{box-shadow:0 0 0 0 #d9770666}50%{box-shadow:0 0 0 8px #d9770600}}.ticket-item.ticket-overdue{background:linear-gradient(90deg,#fff5f5,#fff);border-right:4px solid #dc2626}.ticket-item.ticket-warning{background:linear-gradient(90deg,#fffbeb,#fff);border-right:4px solid #d97706}[dir=ltr] .ticket-item.ticket-overdue,[dir=ltr] .ticket-item.ticket-warning{border-left:4px solid;border-right:none}[dir=ltr] .ticket-item.ticket-overdue{border-left-color:#dc2626}[dir=ltr] .ticket-item.ticket-warning{border-left-color:#d97706}.urgency-icon{margin-left:4px}[dir=rtl] .urgency-icon{margin-left:0;margin-right:4px}.time-indicator{border-radius:10px;font-size:.75rem;font-weight:600;padding:.2rem .5rem}.time-indicator.overdue{background:#dc2626;color:#fff}.time-indicator.warning{background:#d97706;color:#fff}.time-indicator.guest-no-response{background:#7c3aed;color:#fff}.time-indicator.guest-warning{background:#8b5cf6;color:#fff}.guest-alert-banner{background:linear-gradient(135deg,#f5f3ff,#ede9fe);border-bottom:2px solid #ddd6fe;display:flex;flex-wrap:wrap;gap:1rem;justify-content:center;padding:.75rem 1.5rem}.urgent-badge.guest-no-response{background:linear-gradient(135deg,#7c3aed,#6d28d9);box-shadow:0 4px 15px #7c3aed66;color:#fff}.urgent-badge.guest-warning{background:linear-gradient(135deg,#8b5cf6,#7c3aed);box-shadow:0 4px 15px #8b5cf666;color:#fff}.ticket-item.ticket-guest-no-response{background:linear-gradient(90deg,#f5f3ff,#fff);border-right:4px solid #7c3aed}.ticket-item.ticket-guest-warning{background:linear-gradient(90deg,#faf5ff,#fff);border-right:4px solid #8b5cf6}[dir=ltr] .ticket-item.ticket-guest-no-response{border-left:4px solid #7c3aed;border-right:none}[dir=ltr] .ticket-item.ticket-guest-warning{border-left:4px solid #8b5cf6;border-right:none}.team-member-card.has-guest-waiting{border-color:#7c3aed}.alert-buttons-container{background:linear-gradient(135deg,#fef2f2,#fee2e2);border-bottom:1px solid #fca5a5;display:flex;flex-direction:column;gap:.5rem;padding:.75rem}.alert-buttons-container.guest{background:linear-gradient(135deg,#f3e8ff,#e9d5ff);border-bottom:1px solid #c4b5fd}.alert-button-wrapper{display:flex;flex-direction:column;gap:.5rem}.alert-expand-btn{align-items:center;border:none;border-radius:10px;cursor:pointer;display:flex;font-size:.9rem;font-weight:600;gap:.5rem;padding:.6rem 1rem;text-align:start;transition:all .2s ease;width:100%}.alert-expand-btn.overdue{background:linear-gradient(135deg,#dc2626,#b91c1c);color:#fff}.alert-expand-btn.warning{background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff}.alert-expand-btn.guest-no-response{background:linear-gradient(135deg,#7c3aed,#6d28d9);color:#fff}.alert-expand-btn.guest-warning{background:linear-gradient(135deg,#8b5cf6,#7c3aed);color:#fff}.alert-expand-btn:hover{box-shadow:0 4px 12px #00000026;transform:translateY(-1px)}.alert-expand-btn .urgent-icon{font-size:1.1rem}.alert-expand-btn .urgent-count{background:#ffffff4d;border-radius:10px;font-weight:700;padding:.1rem .5rem}.alert-expand-btn .urgent-text{flex:1 1}.alert-expand-btn .expand-arrow{font-size:.8rem;opacity:.8}.alert-tickets-list{background:#fff;border-radius:8px;box-shadow:inset 0 2px 4px #0000000d;display:flex;flex-direction:column;gap:.4rem;max-height:300px;overflow-y:auto;padding:.5rem}.alert-ticket-item{align-items:center;background:#f9fafb;border-radius:6px;border-right:4px solid #0000;color:inherit;display:flex;gap:.75rem;padding:.6rem .8rem;text-decoration:none;transition:all .2s ease}[dir=ltr] .alert-ticket-item{border-left:4px solid #0000;border-right:none}.alert-ticket-item:hover{background:#f3f4f6;transform:translateX(-2px)}[dir=ltr] .alert-ticket-item:hover{transform:translateX(2px)}.alert-ticket-item.overdue{border-right-color:#dc2626}[dir=ltr] .alert-ticket-item.overdue{border-left-color:#dc2626}.alert-ticket-item.warning{border-right-color:#f59e0b}[dir=ltr] .alert-ticket-item.warning{border-left-color:#f59e0b}.alert-ticket-item.guest-no-response{border-right-color:#7c3aed}[dir=ltr] .alert-ticket-item.guest-no-response{border-left-color:#7c3aed}.alert-ticket-item.guest-warning{border-right-color:#8b5cf6}[dir=ltr] .alert-ticket-item.guest-warning{border-left-color:#8b5cf6}.alert-ticket-item .ticket-number{color:#667eea;font-weight:700;min-width:50px}.alert-ticket-item .ticket-subject{color:#374151;flex:1 1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.alert-ticket-item .ticket-hours{background:#fee2e2;border-radius:10px;color:#dc2626;font-size:.8rem;font-weight:600;padding:.2rem .5rem}.alert-ticket-item.warning .ticket-hours{background:#fef3c7;color:#d97706}.alert-ticket-item.guest-no-response .ticket-hours,.alert-ticket-item.guest-warning .ticket-hours{background:#ede9fe;color:#7c3aed}.unresponded-tickets-section{animation:pulse-border 2s infinite;background:linear-gradient(135deg,#fef2f2,#fee2e2);border:2px solid #dc2626;border-radius:16px;margin-bottom:2rem;padding:1.5rem}@keyframes pulse-border{0%,to{box-shadow:0 0 0 0 #dc262666}50%{box-shadow:0 0 20px 5px #dc262633}}.unresponded-header{align-items:center;display:flex;gap:1rem;margin-bottom:1rem}.unresponded-icon{animation:shake .5s ease-in-out infinite;font-size:2rem}@keyframes shake{0%,to{transform:rotate(0deg)}25%{transform:rotate(-10deg)}75%{transform:rotate(10deg)}}.unresponded-header h2{color:#dc2626;font-size:1.25rem;font-weight:700;margin:0}.unresponded-tickets-list{display:flex;flex-direction:column;gap:.75rem}.unresponded-ticket-item{align-items:center;background:#fff;border-radius:10px;border-right:4px solid #dc2626;box-shadow:0 2px 8px #0000001a;display:flex;justify-content:space-between;padding:1rem}[dir=ltr] .unresponded-ticket-item{border-left:4px solid #dc2626;border-right:none}.unresponded-ticket-item.warning{border-right-color:#f59e0b}[dir=ltr] .unresponded-ticket-item.warning{border-left-color:#f59e0b}.unresponded-ticket-info{align-items:center;display:flex;flex-wrap:wrap;gap:1rem}.urgency-badge{background:#dc2626;border-radius:20px;color:#fff;font-size:.85rem;font-weight:600;padding:.25rem .75rem;white-space:nowrap}.unresponded-ticket-item.warning .urgency-badge{background:#f59e0b}.unresponded-ticket-item .ticket-number{color:#667eea;font-weight:600}.unresponded-ticket-item .ticket-subject{color:#333;flex:1 1}.unresponded-ticket-item .assigned-to{background:#f3f4f6;border-radius:4px;color:#666;font-size:.85rem;padding:.25rem .5rem}.unresponded-tickets-section.guest-section{animation:pulse-border-purple 2s infinite;background:linear-gradient(135deg,#f3e8ff,#e9d5ff);border:2px solid #7c3aed}@keyframes pulse-border-purple{0%,to{box-shadow:0 0 0 0 #7c3aed66}50%{box-shadow:0 0 20px 5px #7c3aed33}}.unresponded-tickets-section.guest-section .unresponded-header h2{color:#7c3aed}.unresponded-ticket-item.guest{border-right-color:#7c3aed}[dir=ltr] .unresponded-ticket-item.guest{border-left-color:#7c3aed}.unresponded-ticket-item.guest-overdue{border-right-color:#6d28d9}[dir=ltr] .unresponded-ticket-item.guest-overdue{border-left-color:#6d28d9}.unresponded-ticket-item.guest-warning{border-right-color:#8b5cf6}[dir=ltr] .unresponded-ticket-item.guest-warning{border-left-color:#8b5cf6}.urgency-badge.guest{background:#7c3aed}.unresponded-ticket-item.guest-overdue .urgency-badge.guest{background:#6d28d9}.unresponded-ticket-item.guest-warning .urgency-badge.guest{background:#8b5cf6}@media (max-width:768px){.unresponded-ticket-item{align-items:flex-start;flex-direction:column;gap:.75rem}.unresponded-ticket-info{width:100%}.unresponded-ticket-item .btn{text-align:center;width:100%}}.admin-ticket-form-container{background:#f8f9fa;margin:0 auto;max-width:800px;min-height:100vh;padding:20px}.form-header{background:#fff;border-radius:10px;box-shadow:0 2px 10px #0000001a;margin-bottom:30px;padding:20px;text-align:center}.form-header h1{color:#2c3e50;font-size:2rem;margin-bottom:10px}.form-header p{color:#7f8c8d;font-size:1.1rem}.admin-ticket-form{background:#fff;border-radius:10px;box-shadow:0 2px 10px #0000001a;padding:30px}.form-group,.form-row{margin-bottom:20px}.form-label{color:#2c3e50;display:block;font-size:1rem;margin-bottom:8px}.form-control{background:#fff;border:2px solid #e1e8ed;transition:border-color .3s ease;width:100%}.form-control:focus{border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.form-control:disabled{background:#f8f9fa}textarea.form-control{min-height:100px;resize:vertical}.error-message{color:#e74c3c}.error-message,.warning-message{display:block;font-size:.9rem;margin-top:5px}.warning-message{color:#f39c12}.submitter-section{border-top:2px solid #ecf0f1;margin-top:30px;padding-top:30px}.section-title{color:#2c3e50;font-size:1.3rem;margin-bottom:20px}.form-actions{border-top:2px solid #ecf0f1;justify-content:flex-end;margin-top:30px}.btn{display:inline-block;text-align:center}.btn-primary{background:#3498db}.btn-primary:hover{background:#2980b9;box-shadow:0 4px 12px #3498db4d;transform:translateY(-2px)}.btn-secondary{background:#95a5a6}.btn-secondary:hover{background:#7f8c8d;box-shadow:0 4px 12px #95a5a64d;transform:translateY(-2px)}.error-state{background:#fff;border-radius:10px;box-shadow:0 2px 10px #0000001a;margin:20px;padding:50px 20px;text-align:center}.error-state h2{color:#e74c3c;margin-bottom:20px}@media (max-width:768px){.form-row{gap:15px;grid-template-columns:1fr}.form-actions{flex-direction:column}.admin-ticket-form-container{padding:10px}.admin-ticket-form{padding:20px}}.hebrew-text{direction:rtl;text-align:right}.arabic-text{font-family:Arial,sans-serif}.profile-container{background-color:#f8f9fa;margin:0 auto;max-width:800px;min-height:100vh;padding:20px}[dir=rtl] .profile-container{direction:rtl;text-align:right}[dir=ltr] .profile-container{direction:ltr;text-align:left}.profile-header{background:linear-gradient(135deg,#667eea,#764ba2);border-radius:10px;color:#fff;margin-bottom:30px;padding:20px;text-align:center}.profile-title{font-size:2.5rem;font-weight:600;margin:0 0 10px}.profile-subtitle{font-size:1.1rem;margin:0;opacity:.9}.profile-content{display:flex;flex-direction:column;gap:30px}.profile-section{background:#fff;border-radius:10px;box-shadow:0 2px 10px #0000001a;padding:25px}.section-header{align-items:center;border-bottom:2px solid #e9ecef;display:flex;justify-content:space-between;margin-bottom:20px;padding-bottom:15px}[dir=rtl] .section-header{flex-direction:row-reverse}[dir=ltr] .section-header{flex-direction:row}.section-title{color:#333;font-size:1.5rem;font-weight:600;margin:0}.profile-form{display:flex;flex-direction:column;gap:20px}.form-row{grid-gap:20px;display:grid;gap:20px;grid-template-columns:1fr 1fr}[dir=rtl] .form-row{direction:rtl}[dir=ltr] .form-row{direction:ltr}@media (max-width:768px){.form-row{grid-template-columns:1fr}}.form-group{display:flex;flex-direction:column;gap:8px}.form-label{color:#555;font-size:.9rem;font-weight:600}.form-control{background-color:#fff;border:2px solid #e9ecef;border-radius:8px;font-size:1rem;padding:12px 15px;transition:all .3s ease}.form-control:focus{border-color:#667eea;box-shadow:0 0 0 3px #667eea1a;outline:none}.form-control:disabled{background-color:#f8f9fa;color:#6c757d;cursor:not-allowed}.form-actions{border-top:1px solid #e9ecef;display:flex;gap:15px;margin-top:20px;padding-top:20px}.btn{align-items:center;border:none;border-radius:8px;cursor:pointer;display:inline-flex;font-size:1rem;font-weight:600;justify-content:center;min-width:120px;padding:12px 24px;text-decoration:none;transition:all .3s ease}.btn-primary{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.btn-primary:hover:not(:disabled){box-shadow:0 4px 15px #667eea4d;transform:translateY(-2px)}.btn-secondary{background-color:#6c757d;color:#fff}.btn-secondary:hover:not(:disabled){background-color:#5a6268;transform:translateY(-2px)}.btn-outline{background-color:initial;border:2px solid #667eea;color:#667eea}.btn-outline:hover:not(:disabled){background-color:#667eea;color:#fff;transform:translateY(-2px)}.btn:disabled{cursor:not-allowed;opacity:.6;transform:none}.password-form{background-color:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;margin-top:20px;padding:20px}.account-info{display:flex;flex-direction:column;gap:15px}.info-item{align-items:center;background-color:#f8f9fa;border-left:4px solid #667eea;border-radius:8px;display:flex;justify-content:space-between;padding:15px}.info-label{color:#555;font-weight:600}.info-value{color:#333;font-weight:500}.arabic-text,.rtl-text{direction:rtl;text-align:right}.arabic-text{font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif}.ltr-text{direction:ltr;text-align:left}@media (max-width:768px){.profile-container{padding:15px}.profile-title{font-size:2rem}.section-header{align-items:stretch;gap:15px}.form-actions,.section-header{flex-direction:column}.btn{width:100%}.info-item{align-items:flex-start;flex-direction:column;gap:5px}}.loading{align-items:center;color:#667eea;display:flex;gap:10px;justify-content:center}.spinner{animation:spin 1s linear infinite;border:2px solid #e9ecef;border-radius:50%;border-top-color:#667eea;height:20px;width:20px}@keyframes spin{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}
/*# sourceMappingURL=main.33edad9f.css.map*/